How to Move a Cloud Seat to a New Computer

Whether you are adding your personal cloud seat to an additional computer or swapping out the computer that a workstation or personal cloud seat is on, there are steps you can take to complete this process on your own or with the help of the Cloud Organization Admin at your facility.


Things You'll Need to Get Started

1. Facility DNS Endpoint and Port

Each facility has its own DNS Endpoint and Port.  If your facility has multiple locations, each location will have its own facility DNS Endpoint and Port.  You can find the facility DNS Endpoint and Port in a few different places:

  • The cloud seat connection profile on the existing computer
    • If you still have access to the existing computer, open the RGP Cloud Client application.  Select the connection profile, then click the Edit button.  If you're unable to see any buttons under the Connect button, click the "Show connection management options" link button first.

  • The RGP Cloud Dashboard under Facilities
    • Personal Cloud Seats have credentials that allow them to log into the RGP Cloud Dashboard to retrieve the DNS Endpoint and Port.

  • Your facility's Cloud Organization Admin
    • Every facility has one or more facility-appointed Cloud Organization Admins who have access to this information in the RGP Cloud Dashboard

2. Cloud Seat Username

You can find the cloud seat username in a couple of different places:

  • The cloud seat connection profile on the existing computer (see above)
  • Your facility's Cloud Organization Admin (see above)

3. Cloud Seat Password

If you have a Personal Cloud Seat, you likely created your cloud seat's password when the seat was first created.  If you do not know your password, you can reset your password by going to the RGP Cloud Dashboard and clicking on the "Reset my password" link below the Login button.  It will require your cloud seat username and your email address.  If you do not have that information, you will need to reach out to your facility's Cloud Organization Admin to retrieve that information.

Workstation Cloud Seats are secured by a random password that is assigned during the initial connection.  No human knows the password and it is stored safely and encrypted on the workstation.  If you have a Workstation Cloud Seat, your facility's Cloud Organization Admin will need to create a new password. 

The Cloud Organization Admin can create the password by logging into the RGP Cloud Dashboard, going to Seats, clicking on the three dots in the Action column on the row with the seat, and clicking Edit.

Click the Generate New Password button, copy the password it generates, and click the Submit button.

Add the Cloud Seat to the New Computer

After you have gathered the above information, complete the following steps to add the cloud seat to the new computer. 

  1. Download and install the RGP Cloud Client
  2. Launch the Cloud Client Application
  3. Click on Show Connection Management Options and then click Add to create a new connection profile
  4. Give the connection profile a nickname and then enter the connection credentials you gathered above: DNS Endpoint and Port, Username, and Password
  5. Check the "Use authorization service when connecting" box 
  6. Click OK

Connect to the Cloud on the New Computer

After you have added the connection profile, you will now be able to connect to the cloud.  To do so, with the connection profile selected, click the Connect button.  

    • Personal Seats - You will be prompted to enter a 2FA code. This code will be sent to the cell phone associated with the seat. 
    • Workstation Seats - You will receive a message indicating that the password has been updated and prompting you to connect again. This new password is stored safely and encrypted on the workstation.


Optional: Pairing Your Personal Cloud Seat

Personal seats are secured by a second-factor authentication code, or 2FA (texted to your cell phone).  Personal seats can be optionally paired with only one computer to avoid the 2FA requirement. Click Manage Security Pairing.  Once a set of credentials has been paired to a computer, connecting from that computer will no longer require a 2FA code to be entered.


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