A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.
To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment, pulling the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.
Responding to disputes
When an account owner files a dispute against a payment, their bank alerts Stripe and Stripe with the help of RGP notifies you using:
- Email notification
- Payment marked as Disputed in RGP Payments Dashboard with reason and evidence due date