Sometimes a staff member will use the wrong product in POS to get the right value. For example, to give a large group a discount of $5 per person a staff member might just charge 200 $5 chalk bags, not realizing how badly that will skew your records. While you can’t edit the transaction, you can create an additional adjustment transaction to set things right.
- Go to the POS.
- In one transaction add the wrong products. Click the Return button. The total will now show a negative balance.
- Now add the correct products.
- This will now create a $0 transaction, allowing you to complete the transaction without collecting payment and bringing your product count back into balance.