What is RGP Cloud?
RGP Cloud is exactly what it sounds like - it's the Rock Gym Pro software accessed in the cloud. With RGP Cloud, your database and RGP information is securely hosted on a remote server that we maintain. So the only thing you need to access RGP Cloud is an internet connection and a lightweight Windows computer.
How does it work?
The RGP Cloud is accessed via a "Thin Client" from a Windows computer, similar to Remote Desktop, which allows you to run your hardware (Printers, Cash Drawers, EMV Credit Card Processors, Cameras, etc.) just as you would with the installed version of the software.
NOTE: We are only recommending Windows at this time. The "thin client" is a Windows application that provides additional functionality to enable hardware compatibility.
The Benefits of RGP Cloud
- Eliminates the need for on-site server hardware
- Reduced IT maintenance costs
- Easy to scale your business as you add facilities
- Multiple location operations do not have to worry about VPN issues
- RGP Cloud takes care of all of your backups
Is there a cloud client that will run on a Mac?
Currently, no. However, there are a couple of options for Mac users that just need to access RGP Cloud and do not need to use peripherals (printers, cash drawers, etc.)
Option #1: You can run any of the Windows emulators on your Mac to access RGP Cloud (e.g., Boot Camp, Parallels, etc.)
Option #2: You can use Microsoft's Remote Desktop Client on any iOS device (Macbook, iPad, etc). Note: This option does require that you have a fixed IP at your facility.
What types of internet speeds are needed?
A minimum download speed of 10 Mbps (20 Mbps recommended for optimal performance)
A minimum upload speed of 2 Mbps
What does RGP Cloud cost?
Multiple Location Facilities: The pricing below is per facility. Multiple location organizations would need one RGP Host per facility. Seats can be assigned to any or all hosts in a multilocation environment.
* Important to note: If you are operating a multi-location environment in RGP, ALL facilities need to be either on RGP Cloud or the local version of RGP - you cannot use RGP Cloud in one facility and the local version in another.
includes up to 6 seats
includes up to 12 seats
includes up to 20 seats
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includes 1 seat
RGP Host: This is the remote computer that each station/user logs into with the RGP Cloud Thin Client; essentially the remote computer.
Seat: Each workstation that accesses RGP Cloud needs a "seat". For example, if you have two computers at the front desk and a laptop you use at home, you would need THREE seats for your facility. Each seat would have a unique username/password. If you manage multiple facilities and you need to access more than one database, only ONE seat is needed. Seats can be shared between workstations, however, only one workstation will be able to access that seat at a time. Sharing seats may work for back-office computers that are only accessed by a few managers at a time, for example.
A good way to think of a seat is as a parking space. Only one car (user) can be in a parking space (seat) at a time. You can share a parking space with multiple cars (users) - but not at the same time.
Smartwaiver and iPad waiver stations do not require a seat.
Note: While using RGP Cloud, a reliable internet connection is critical to achieving optimal performance.
RGP Cloud Requirements
Thin Client: Windows-based computer to run the Thin Client connection. Windows 7 or later supported.
If you do not plan on accessing any front desk peripheral hardware, such as a web cam or receipt printers, you can use an Apple Mac running a Windows emulator for the Thin Client.
OpenEdge Credit Card Processing: If you are using the integrated OpenEdge processing, only the EMV credit card solution is supported with RGP Cloud. If you are an existing OpenEdge customer and using traditional swiped credit via XWEB/OpenEdge, you will need to update to EMV credit card processing.
Standalone Credit Card Terminals: If you are a customer using a standalone credit card terminal for POS transactions, no change is required for RGP Cloud Standalone terminals are not integrated with RGP are not impacted by RGP Cloud.
Quickbooks Integration: RGP Cloud only integrates directly with Quickbooks Online. RGP Cloud cannot integrate with the desktop version of Quickbooks.