RGP Cloud Deployment Option

What is RGP Cloud?

RGP Cloud is exactly what it sounds like - it's the Rock Gym Pro software accessed in the cloud. With RGP Cloud, your database and RGP information is securely hosted on a remote server that we maintain. So the only thing you need to access RGP Cloud is a Rock Gym Pro subscription, an internet connection and a lightweight Windows computer. 

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How does it work?

The RGP Cloud is accessed via a "Thin Client" from a Windows computer, similar to Remote Desktop, which allows you to run your hardware (Printers, Cash Drawers, EMV Credit Card Processors, Cameras, etc.) just as you would with the installed version of the software. 

NOTE:  We are only recommending Windows at this time.  The "thin client" is a Windows application that provides additional functionality to enable hardware compatibility.   

 

The Benefits of RGP Cloud

  1. Eliminates the need for on-site server hardware
  2. Reduced IT maintenance costs
  3. Easy to scale your business as you add facilities
  4. Multiple location operations do not have to worry about VPN issues
  5. RGP Cloud takes care of all of your backups

 

Is there a cloud client that will run on a Mac?

Currently, no. However, there are a couple of options for Mac users that just need to access RGP Cloud and do not need to use peripherals (printers, cash drawers, etc.)

Option #1: You can run any of the Windows emulators on your Mac to access RGP Cloud (e.g., Boot Camp, Parallels, etc.)

Option #2: You can use Microsoft's Remote Desktop Client  on any iOS device (Macbook, iPad, etc). Note: This option does require that you have a fixed IP at your facility.

 

What types of internet speeds are needed?

A minimum download speed of 10 Mbps (20 Mbps recommended for optimal performance)
A minimum upload speed of 2 Mbps 

What does RGP Cloud cost?

The costs listed below are in addition to the standard monthly Rock Gym Pro fees and are based on the number of seats required. Each seat will have its own login information.

Multiple Location Facilities: The pricing below is per facility.  Multiple location organizations would need one RGP Host per facility. Seats can be assigned to any or all hosts in a multilocation environment.

* Important to note: If you are operating a multi-location environment in RGP, ALL facilities need to be either on RGP Cloud or the local version of RGP - you cannot use RGP Cloud in one facility and the local version in another.

 

    RGP Cloud
Solo
 RGP Cloud
Starter
 RGP Cloud
Large
RGP Cloud
X-Large
Max # of Seats  1  6  12  20
Simultaneous Seats  1  Up to 6  Up to 12  13+
Cost per Month  FREE  $99  $199  $299
Per Seat Cost  1 seat (max)  included  After 1st seat: $8 per month for each additional seat required
RGP Subscription  Required  Required  Required  Required
Setup Fee  $199  $199  $199  $199

 

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Definitions

RGP Host: This is the remote computer that each station/user logs into with the RGP Cloud Thin Client; essentially the remote computer. 


Seat:
Each workstation that accesses RGP Cloud needs a "seat". For example, if you have two computers at the front desk and a laptop you use at home, you would need THREE seats for your facility. Each seat would have a unique username/password. If you manage multiple facilities and you need to access more than one database, only ONE seat is needed. The first seat for each location is free.  Seats can be shared between workstations, however, only one workstation will be able to access that seat at a time. Sharing seats may work for back-office computers that are only accessed by a few managers at a time, for example.  

A good way to think of a seat is as a parking space.  Only one car (user) can be in a parking space (seat) at a time.  You can share a parking space with multiple cars (users) - but not at the same time.

Note: Smartwaiver and iPad waiver stations do not require a seat.


Max # of Seats:
The maximum number of workstations/seats that can be signed up on your monthly RGP Cloud Deployment.


Approximate Simultaneous Seats:
This is the approximate number of seats/workstations that can be used simultaneously without affecting the performance of your RGP Cloud host server.

An Example: If you signed up for the Starter Plan and paid for FIVE seats, it is estimated that only THREE to FOUR of those seats can be used at the same time without possibly slowing down your RGP host computer.  

Note: While using RGP Cloud, a reliable internet connection is critical to achieving optimal performance. 

 

RGP Cloud Requirements


RGP Subscription:
Each RGP Cloud deployment requires an RGP subscription.

Thin Client: Windows-based computer to run the Thin Client connection.  Windows 7 or later supported.

If you do not plan on accessing any front desk peripheral hardware, such as a web cam or receipt printers, you can use an Apple Mac running a Windows emulator for the Thin Client.

OpenEdge Credit Card Processing:  If you are using the integrated OpenEdge processing, only the EMV credit card solution is supported with RGP Cloud.  If you are an existing OpenEdge customer and using traditional swiped credit via XWEB/OpenEdge, you will need to update to EMV credit card processing

Standalone Credit Card Terminals: If you are a customer using a standalone credit card terminal for POS transactions, no change is required for RGP Cloud  Standalone terminals are not integrated with RGP are not impacted by RGP Cloud.

Quickbooks Integration:  RGP Cloud only integrates directly with Quickbooks Online.  RGP Cloud cannot integrate with the desktop version of Quickbooks.

Single Location - Example Pricing

Below is an example of how the pricing works for a single location facility needing THREE seats:

  • $199 one time setup fee
  • $99 per month for the RGP Cloud Starter deployment
  • $16 per month for two additional seats (1st seat is included)

Total cost for RGP Cloud for the first month= $314
Total RGP Cloud monthly fees = $115/month*

* Rock Gym Pro regular subscription fees are required and additional.

 

Multiple Location - Example Pricing

Below is an example of how the pricing works for a two location organization that needs THREE seats at LOCATION A, and TEN seats LOCATION B

Location A - THREE seats required

  • $199 one time setup fee 
  • $99 per month for the RGP Cloud Starter deployment
  • $16 per month for two additional seats (1st seat is included)

Location B - TEN seats required

  • $199 one time setup fee 
  • $199 per month for the RGP Cloud Large deployment
  • $72 per month for nine additional seats (1st seat is included)

Total cost for RGP Cloud for the first month for all locations= $784 
Total RGP Cloud monthly fees for all locations= $386/month*

* Rock Gym Pro regular subscription fees are required and additional.

 

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