If you're using a locally installed version of RGP, a new update is ready to install:
To get the update, launch Data Entry → Manage → About → Check For Updates
If you’re using RGP Cloud, you do not need to install a new version of the software to use the updated features listed below. You already have them!
Features in this update include:
1. Online Cancellations Configured by Offering
A few months ago we released the Online Bookings Cancellation feature which allows your customers to cancel their bookings online. With today’s update you now have the flexibility to control how online cancellations behave for EACH Offering, including:
- Which Offerings are allowed to be cancelled online
- How soon before an event an online cancellation is not allowed
- Whether refunds will be allowed for deposits
You will also be able to specify whether or not you want to process online cancellation requests manually.
2. Staff Facing Mode Options
The Check-in/Check-out window setting has been updated. You now have the ability to set a different operating mode other than "Check-in" when the program is not in 'public mode'. We've labeled this as "Staff Facing Mode".
In an effort to reduce the amount of spam from relentless internet bots, we've added a CAPTCHA robot test to the online booking process. Your customers should be seeing the new CAPTCHA icon at the bottom of your online booking forms.