Check in - check out?

My gym is looking to switch over to RGP. Currently we have hourly rates for day users in which the customer checks in, we write down the time and when they are finished we look to see how long they have stayed. There is a maximum price for 2.5 hours so if a customer stays longer than 2.5 hours it is the same price. Are there any ideas on how we could incorporate our hourly pricing with RGP. I have read there is no check out option with RGP, so maybe there is some other software we can use with RGP so to be able to keep track of how long our customers stay? I was thinking maybe each customer gets a card with bar code so that they can easily and quickly check in and check out.

Also is there a way to have tabs on customers in RGP. Since our customers pay at the end, they can have a tab to buy drinks and such. or any suggested software/solutions for this?

cheers,
kyle

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  • There really isn't a way to do "check out" with RGP. In the U.S./Canada, this just isn't something that climbing gyms use hence I don't support it. As for an alternative... unfortunately I am not aware of any alternatives.

    At this time you can't (easily) carry tabs on customers. Managers have the ability to invoice EFT customers, but and some gyms use this as a tab. I am planning on implementing better support for tabs/on-account in the new few months.

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  • I am currently in the planning stages of building a climbing facility in Fairbanks, AK. I would also like to use a 'check-out' feature. Ideally it would be optional, I would incentivize check-outs with some benefit (ie: free sandwich once a week). Knowing how long people where staying would allow me to better serve my customers.

    Is this a trivial metric, or could it be truly useful?

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  • I have no plans to implement a check out feature. There are no (that I am aware of!) North American gyms that track customer check outs.

    I would also venture to guess 90% of customers wouldn't bother to check out anyway, even with the incentive, so it wouldn't really be accurate data.

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