Problem Installing MySQL Connector

Hey RGP family. Trying to add a new workstation to our database and getting the following error when trying to install the MySQL Connector:

Error 1918.Error installing ODBC driver MySQL ODBC 5.1 Driver, ODBC error 13: The setup routines for the MySQL ODBC 5.1 Driver ODBC driver could not be loaded due to system error code 126: The specified module could not be found. ...\myodbc5S.dll).. Verif...

It then lets me Abort, Retry, or Ignore. Aborting and Retrying just get me back to the situation when trying again. If I click Ignore, it seems to install fine and I can get to the Configuration page, but after putting in my settings it takes me to the ERROR [IM003] page.

I can then uninstall the driver and start the entire process over. Added many workstations before over the years at our gyms and never had this happen before. This is a brand new Windows 10 computer. Any advice?



1 comment
  • Hi Drew,

    This looks like an issue that has just started cropping up. The ODBC driver relies on a package that should exist by default, but appears to be missing from the most recent updates of Windows. You can download that package (the Microsoft Visual C++ 2010 Redistributable Package) at this site:

    Make sure that you use the 32 bit version. RGP relies on the 32 bit version of the ODBC driver, so it needs the 32 bit version of this software, no matter which version of Windows your server is running.

    Please let us know if installing this package fails to fix this issue.

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