Scanner is not completing action

Any help would be great, here's the issue:

Barcode scanner is reading numbers and placing them in the "Lookup" field of the check in, but not fully inputting them and actually entering the customer in. Any idea on the cause?




  • Barcode scanners have intelligence inbuilt. That is they can be programmed for certain behaviors.

    Yours is most likely not performing a CR (carriage return) after the scan. Other common setup is scan and tab.

    Contact the manufacturer or refer to the documentation. If you purchased a bargain basement scanner you may be out of luck.

    Comment actions Permalink
  • ^^^^ What he said.

    You can google your scanner model and typically find a barcode to scan to configure the reader to send the CR after the numbers.

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post