Pro- rated is charging wring amount
Hi Andy,
We recently increased out prices and have noticed that when we press 'Unfreeze' in Status and a 'Pro-rated dues for unfreeze' is generated it is actually working out from the old price not the new one. We have checked all areas and everything has been changed to the new price. Can you shed any light on why this may have happened and how we can prevent it?
Thanks
Sophie
Comments
It is working of the existing dues assigned to the member.
Even if you increase your prices within your Products and Settings... old members do not get assigned the new prices automatically (by design since that may not be the desired behavior).
All existing members need to have their dues changed in Manage -> Mass Dues Changes if you want to impact existing assigned dues.
Excellent Andy,that makes sense. We'll do that.
Thanks
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