Proper method to issue refund on membership
We have a customer that was overcharged on a membership. Our front desk person issued a "credit" on their account but the individual wants the money refunded on their account. First, what is the proper way to do this?
Is it by looking them up on the Data Entry side ---> Invoices & Payments ---> New Payment ---> refund and then swipe their card?
Second, what is the proper method to refund in this situation in the first place? For example do you need to issue a credit, then refund? Can this be done to a card on account?