Trevor James
Articles
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Refunding 3rd Party Payments After Switching to Stripe Custom
After switching to Stripe Custom from Stripe Standard or OpenEdge, you may encounter situations where you need to refund payments originally processed through your previous payment gateway. This ...
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RGP Update - Released to Cloud Week of March 15, 2022. Released to Local March 21, 2022
Update: v1.1.133776Released to RGP Cloud Users on the week of 3/15/22. Released to locally installed users week of 3/21/22. Changes in this latest update include: Features/Improvements Added G...
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RGP Update - Released November 22, 2021
Updated: November 22, 2021 - New Release for RGP Cloud UsersUpdated: November 29, 2021 - Released to Locally HostedIf you’re using RGP Cloud, you do not need to install a new version of the softwar...
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RGP Update - Released December 14, 2021
If you're using a locally installed version of RGP, a new update is ready to install: To get the update, launch Data Entry → Manage → About → Check For Updates If you’re using RGP Cloud, you do not...
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v1.1.134060 - Released to Cloud Week of 4/24/23
Update: 04/24/23 - Released in stages to all RGP Cloud Users. ** For Local Users, v1.1.134076 was released for download on 06/26/23. This version includes everything listed below with additional bu...
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RGP Referral Program
New and established facilities can now take advantage of Rock Gym Pro's Referral Program, earning a 25% discount to their monthly dues for 3 consecutive months. To partake in the Referral Pr...
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Resolving Billing Issue from v1.1.13460
After releasing v1.1.13460 to RGP Cloud users, a billing issue was discovered. This article explains:1) What happened and who was affected 2) The steps we have taken to ensure this doesn't happen a...
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May, 2023 Billing Issue - Is my Facility Affected?
This article explains how to run a custom report to know if you were affected by the billing issue from v1.1.13460. (See related article: Resolving Billing Issue from v1.1.13460) We've create a c...
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v1.1.133781 - Released to Cloud 4/07/22. Released to Installed 04/13/22
------------------------------------------------------ >> View the Latest Software Version History Here ------------------------------------------------------- This update includes: Features/Impr...
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v1.1.133776 - Released to Cloud 3/15/22. Released to Installed 03/21/22
Update: 03/15/22 - Released to RGP Cloud Users03/21/22 - Released to Locally Installed Users This update includes: Features/Improvements Added Punch Card Balance for Date report to the list of S...
