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Support

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Latest activity by Support
  • Support created an article,

    Rock Gym Pro Sub-Processors

    The following article is used for GDPR compliance. To find out more about RGP and GDPR, please visit our GDPR page at: https://www.rockgympro.com/gdpr/   Rock Gym Pro may engage Rock Gym Pro affili...

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  • Support created an article,

    Calendar Text Editor not displaying properly?

      If you see the Up/Down arrows in your Text Editor, shown below:    Be sure that: The latest version of Internet Explorer is installed on your computer Javascript is enabled in Internet Explorer...

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  • Support created an article,

    RGP Cloud Receipt Printer and Cash Drawer Setup

    Please follow these steps to configure your receipt printer and cash drawer when you are using RGP Cloud. Install the receipt printer drivers on your LOCAL computer.  (Nothing needs to be installe...

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  • Support created an article,

    Cloud Migration Preview Period

    ** This article is intended for facilities that are migrating from a Locally Hosted RGP Deployment to RGP Cloud **   The Cloud Migration Preview Period allows you to confirm that all workstations, ...

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  • Support created an article,

    Accessing Your Cloud Host

    Creating a New Connection Profile To access your cloud host you need to perform the following steps on all workstations.  Multi-location organizations need to perform these steps on all workstation...

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    • 1 follower
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  • Support created an article,

    Downloading the RGP Cloud Client

    The latest version of the RGP Cloud Client is available to download by clicking the link below:  Download RGP Cloud Client

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  • Support created an article,

    RGP Cloud Tips & Tricks

    The RGP Cloud is a simple way to access the RGP software without actually installing the software and a database. With RGP Cloud, you access your database and RGP information via a "Thin Clien...

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  • Support created an article,

    RGP Cloud Password Requirements

    For security purposes, Rock Gym Pro has a few minimum requirements that your RGP Cloud password must meet. We strongly suggest completely random passwords that are recorded in a safe place. Passwor...

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  • Support created an article,

    OpenEdge and Encryption Standards

    In an effort to provide the highest level of security, OpenEdge requires that your browser have a certain level of encryption enabled.  If you are using OpenEdge as your credit card processor and a...

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    • 1 follower
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  • Support created an article,

    Custom Tracking and Analytics by Offering

    If you want to track your online conversions and analytics for an individual Offering, you can use the tracking code supplied by popular online ad services like Google Adwords or Facebook Pixel. By...

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    • 1 follower
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