Support
Activity overview
Latest activity by Support-
Support created an article, Cancelling Online Bookings with the RGPro Connect App
The Online Bookings Cancellation feature allows your customers to cancel their online bookings from the RGPro Connect App. SETUP There are three settings you’ll need to review/change to set up Onli...
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Support created an article, Is there a Bulk Unfreeze option?
There is no bulk unfreeze function in RGP because there is no standard behavior for unfreezing across all of our customers. In general, there are two options. Option #1 - Undo the bulk freeze From ...
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Support created an article, Online Occupancy Widget
The Online Occupancy Widget is a snippet of code you can add to your website which, when used with the Check-Out feature, displays a gauge showing the current number of individuals in your facility...
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Support created an article, v1.1.133336 - Release 05/18/20
New features included in this update: Bulk Add Punches You can now assign bulk punches to tagged customers. Go to: Manage -> Tags -> Apply Actions. You'll see "Punches - Add" item listed in the Sel...
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Support created an article, v1.1.133323 - Release 05/07/20
New features included in this update: Check-Out FeatureCheck out climbers as they exit your facility to know who is in your gym at a given time while getting a real-time count of people at your bus...
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Support created an article, Bulk Prepaid End Date Extension
The Bulk Prepaid End Date Extension tool enables you to adjust membership end dates in bulk. If a prepaid member has an end date within your selected date range, their membership end date will be a...
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Support created an article, Contact Tracing Report
The Contact Tracing Report allows you to run custom reports on which customers were in your facility at a given date/time. 1) From the Check-in Module, click on the Check Out tab. 2) Click on Conta...
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Support created an article, Check Out Feature
The Check Out feature gives you the ability to know who is in your facility at a given day/time. To use Check Out, open up the Check-In module and click on the Check Out button (or hit the F10 key ...
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Support created an article, Reservation Time Slot Bookings
If you are on a Premium Paid Plan, you can use the RGP Calendar to manage the number of people at your facility at a given time. The Calendar tool gives you the flexibility to: Create customized r...
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Support created an article, Overview of RGP COVID-19 Reopening Tools
While guidelines for reopening gyms vary across the world, most areas will require new restrictions on the number of customers that can be present in your facility at a given time during and after ...
