Support

March and April 2020 Billing - Change Request Form

1. Product News and Updates
2. Announcements

The email below was sent to all RGP customers on Friday, March 27 2020. To request a RGP bill adjustment for the the months of March and April, you must complete the Change Request Form by April 6,...

• Edited April 03, 2020 18:54
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How to Delete Cloud Seats

1. RGP Cloud
2. Troubleshooting, Tips and Tricks

If you're using RGP Cloud and need to delete cloud seats at your organization:1) Log in to the Cloud Dashboard with a seat that has Organization Administrative [Org Admin] access.  Tip: The person ...

• Edited March 26, 2020 13:34
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California Consumer Privacy Act (CCPA)

1. Member Management
2. Settings

The California Consumer Privacy Act (CCPA), which took effect on January 1, 2020, provides a number of privacy rights to California consumers.  Businesses regulated by the CCPA have obligations to ...

• Edited January 09, 2020 17:46
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Rock Gym Pro API

1. Member Management
2. Settings

Rock Gym Pro has a read-only API.  For developer questions and feedback, please contact us.DocumentationAPI DocumentationGenerating API KeysGenerate keys with RGP CloudGenerate keys with locally ho...

• Edited January 08, 2020 19:13
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v1.1.132930 - Release 01/08/20

1. Product News and Updates
2. Software Version History

Details on the updates listed below can be found in this Announcement. New Features Customer Query Email Triggers Zapier Integration Basic API Multigym Customer Change History Improvements Custo...

• Edited January 08, 2020 13:45
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RGP + Zapier Integration Event Firing Rules

1. Member Management
2. Settings

Read these rules very carefully to understand when the specific Zapier events are triggered, and when they are not triggered.   Customer.createdFired - Customers created via Data Entry -> Add Custo...

• Edited January 08, 2020 13:45
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Generate API Key for Locally Hosted RGP

1. Member Management
2. Settings

The Rock Gym Pro API Documentation can be found here: https://api.rockgympro.com   In order to use the RGP+Zapier integration, you need to generate an API key.  IMPORTANT - If you are using the loc...

• Edited January 08, 2020 13:45
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Generate API Key for RGP Cloud

1. Member Management
2. Settings

The Rock Gym Pro API Documentation can be found here: https://api.rockgympro.com In order to use the RGP+Zapier integration, you need to generate an API key. Log in to your cloud dashboard Click o...

• Edited January 08, 2020 13:45
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Zapier Integration

1. Member Management
2. Settings

What is the RGP + Zapier integration?Zapier is a cloud-based integrations platform that allows you to automate actions between popular web apps you use every day. With the Rock Gym Pro Zapier integ...

• Edited January 09, 2020 01:22
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Customer Query Email Triggers

1. Member Management
2. Email

Email triggers can be defined and created directly from Customer Queries in RGP. If you're using the RGP+SendGrid HTML email integration, this allows you to create highly targeted email marketing c...

• Edited January 08, 2020 13:45
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