Support

RGP Cloud Deployment Option

1. Getting Started
2. Initial Set Up

What is RGP Cloud? RGP Cloud is exactly what it sounds like - it's the Rock Gym Pro software accessed in the cloud. With RGP Cloud, your database and RGP information is securely hosted on a remote ...

• Edited April 20, 2018 16:10
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V1.1.127897 - Release 03/13/18

1. Product News and Updates
2. Software Version History

Details on the updates listed below can be found in this Announcement.   Features Flexible Customer Atributes Auto Class Check-In Retail Improvements, Including - GridEditing and Extended and Cust...

• Edited March 13, 2018 12:42
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Overview of Customer Attributes

1. Member Management
2. Documents

Customer Attributes enables you to capture ALL information that has been completed on an RGP or Smartwaiver document and attach it to the Customer Record. An example of information that can be atta...

• Edited March 13, 2018 16:15
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RGP Update - New Features Released - March, 2018

1. Product News and Updates
2. Announcements

New features are ready to install in the latest update to RGP. To get the update, launch Data Entry → Manage → About → Update   New Main Features 1) Flexible Customer Attributes With additional an...

• Edited March 13, 2018 12:07
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Sales Tax Report - Tax-Inclusive Sales

1. Getting Started
2. Settings

Because tax-inclusive sales are 0% tax sales, these sales will not show up in journal entries or QuickBooks imports. The only way to report on tax-inclusive sales is by using the Sales Tax Report a...

• Edited December 21, 2017 21:54
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GDPR Compliance

1. FAQ
2. FAQ

The General Data Protection Regulation, or GDPR, will take effect on May 25, 2018.  This new privacy law will provide European individuals with certain rights over their personal data including a r...

• Edited December 15, 2017 22:22
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V1.1.125720 - Release 12/12/17

1. Product News and Updates
2. Software Version History

Details on the updates listed below can be found in this Announcement.   Features Faster and More Reliable EMV Integration Customizable Proficiency Levels / Belay Certifications   Improvements N...

• Edited December 12, 2017 15:00
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RGP Update - New Features Released - December, 2017

1. Product News and Updates
2. Announcements

New features are ready to install in the latest update to RGP. To get the update, launch Data Entry → Manage → About → Update    New Features 1) Faster and More Reliable EMV Integration EMV is the...

• Edited December 12, 2017 15:13
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Customizable Proficiency Levels / Belay Certifications

1. Customer Management
2. Settings

If a member earns a certification or has passed a course that shows proficiency in a certain area, you can update their customer profile to reflect their achievements. To set up your own custom pro...

• Edited December 12, 2017 15:03
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Using the Booking System for a membership sale

1. Calendar and Booking
2. Resources

It is possible to creatively use the booking system for a one-day membership or punch card sale. You’ll want to create an offering for each “product” with a single, fixed event.   You can see some ...

• Edited December 07, 2017 23:24
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