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Support

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Activity overview

Latest activity by Support
  • Support created an article,

    v1.1.131895 - Release 04/09/19

    Details on the updates listed below can be found in this Announcement   Improvements New Punches Remaining column has been added when creating custom reports from Customer Queries "Need Belay...

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  • Support created an article,

    RGP Update - Maintenance Release - April, 2019

    Updated: April 7, 2019 We've just released an updated version of RGP that includes a couple improvements and important bug fixes. Reminder: If you’re using RGP Cloud, you do not need to install a ...

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  • Support created an article,

    Strong Customer Authentication (SCA) and Rock Gym Pro

    Updated: April 4, 2019 New requirements for authenticating online payments will be introduced in Europe on 14 September, 2019. As part of the second Payment Services Directive (PSD2), Strong Custom...

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  • Support created an article,

    v1.1.131882 - Release 03/18/19

    Details on the updates listed below can be found in this Announcement New Features Automated Billing (RGP Cloud Users Only) One-Click Billing Launch - Post dues, process CCs and ACH transactions w...

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    • 1 follower
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  • Support created an article,

    RGP Update - New Features Released - March, 2019

    Reminder: If you’re using RGP Cloud, you do not need to install a new version of the software to use the updated features listed below. You already have them! (Learn more about using RGP in the Clo...

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    • 1 follower
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  • Support created an article,

    RGP Membership Billing Lifecycle

    If you're just getting started billing your members, use the chart below as a guide for some "best practices" on using the RGP Billing feature.   Note: Be sure to set up your 3rd party pa...

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    • 1 follower
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  • Support created an article,

    Multigym Option: Placeholder (archived) Customer Records

    In Customer Queries, there is an option to include a “placeholder” customer record. Checking the box shown below allows remote customers to be included in your query result reports. An Example:If a...

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  • Support created an article,

    Automated Billing Available for RGP Cloud Users Only

    Automated Billing is an optional feature that allows you to automatically schedule your monthly billing tasks to run at specific dates/times during the month. This feature is available to RGP Cloud...

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    • 1 follower
    • 0 comments
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  • Support created an article,

    Automated Billing Overview

    Automated Billing is an optional feature that allows you to automatically schedule your monthly billing tasks on specific dates and times during month. This feature is available to RGP Cloud users ...

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    • 1 follower
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  • Support created an article,

    What is Billing Launch?

    A Billing Launch is a one-click action that conveniently processes all of your billing at once. Once a month you can use the Billing Launch to process your billing. If you collect balances mid-mont...

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    • 1 follower
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