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Support

  • Total activity 906
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Activity overview

Latest activity by Support
  • Support created an article,

    RGP Cloud - Coming Mid 2018

    We’re super excited to announce that Rock Gym Pro is planning to support a remotely hosted alternate version of the software called, RGP Cloud. With RGP Cloud you will no longer need a physical ser...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Increasing the response time with the Honeywell Genesis scanner

    If your customers are using the RGPro Connect mobile app to check in with their mobile device, we recommend using the Honeywell Genesis 7580g mobile scanner at your front desk. In order to maximize...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    V1.1.124344 - Release 10/17/17

    Details on the updates listed below can be found in this Announcement. Features Membership Change Request Form enabled on 'Form List' New Charts added to the Reporting tab New Mobile App and Custo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    RGP Update - New Features Released - October, 2017

    New features are ready to install in the latest update to RGP. To get the update, launch Data Entry → Manage → About → Update     New Features 1) Membership Change Request Form on ‘Form List’Your ...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote
  • Support created an article,

    How to copy Calendar Offerings from one gym to another

    If you operate multiple gyms, you can easily copy the Calendar Offerings from one gym's database to another's. When you copy the Calendar Offering, all of the settings, email content, etc will be c...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Displaying multiple documents on a Form List

    Enabling the Form List in RGP allows you to display multiple documents for customers to sign on the start page of your facility’s tablet. Currently a Form List can include three types of documents:...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    How do I disable the Knowledge Base from appearing in RGP?

    By default, the searchable Rock Gym Pro Knowledge Base is shown at the top of the screen in Data Entry.   If you'd like to disable this feature, from Data Entry go to: Manage --> Settings -->...

    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Multigym: Creating Digital Documents

    In order to share waivers, or any digital document, in a multigym environment, you need to first assign a matching Document Type in each of your databases. For each document you’ll be sharing betw...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    V1.1.123717 - Release 9/19/17

    Details on the updates listed below can be found in this Announcement Features Customer-Facing Public Check-in Mode RGP Knowledge Base searchable from Data Entry Screen Hover for Details New Membe...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    RGP Update - New Features Released - September, 2017

    New features are ready to install in the latest update to RGP. To get the update, launch Data Entry -> Manage -> About -> Update.   New Features   1. Customer-Facing Public Check-In ModePu...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes