Support

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Last activity January 08, 2021 05:38
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Support created an article, January 08, 2021 05:38
v1.1.133478 - Released To RGP Cloud: 01/14/21. Released to Installed: 1/25/21
1. Product News and Updates
2. Software Version History
Released to RGP Cloud 1/14/21. Released to RGP Installed 1/25/21.For details on the changes in the update listed below, visit the Announcements page. 1. Payfields Manual Card Entry Option for Open...
- Edited January 25, 2021 17:52
- 1 follower
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Support created an article, January 08, 2021 02:03
RGP Update - Released - January, 2021
1. Product News and Updates
2. Announcements
If you're using a locally installed version of RGP, a new update is ready to install: To get the update, launch Data Entry → Manage → About → Check For Updates If you’re using RGP Cloud, you do not...
- Edited January 25, 2021 17:09
- 1 follower
- 0 comments
- 0 votes
Support created an article, November 19, 2020 21:23
v1.1.133460- Released 11/18/20
1. Product News and Updates
2. Software Version History
This release includes bug fixes related to the Online Booking and Calendar system.
- Edited November 19, 2020 21:24
- 1 follower
- 0 comments
- -1 votes
Support created an article, November 18, 2020 00:54
X-Web Capture Method Options - Updated November, 2020
1. Payment Processing
2. OpenEdge / XWeb Credit Card Processing
Updated: November 30, 2020 (Currently in beta) When using X-Web/OpenEdge for billing or Point of Sale, there are two ways credit card information can be entered. Using the XPressLink software pro...
- Edited November 30, 2020 21:58
- 1 follower
- 0 comments
- 0 votes
Support created an article, November 03, 2020 22:51
Bulk Freeze Tool
1. Resources & Troubleshooting
2. COVID-19 Reopening Tools
For facilities that need to temporarily suspend operations, Rock Gym Pro has a way to “bulk freeze” members, which you can specify by customer type (e.g.; EFT, Prepaid, Custom Tagged Customers, etc...
- Edited November 03, 2020 23:07
- 1 follower
- 0 comments
- 0 votes
Support created an article, November 03, 2020 19:08
RGP Update - New Features Released - November, 2020
1. Product News and Updates
2. Announcements
If you're using a locally installed version of RGP, a new update is ready to install: To get the update, launch Data Entry → Manage → About → Check For Updates If you’re using RGP Cloud, you do not...
- Edited November 03, 2020 19:08
- 1 follower
- 0 comments
- 0 votes
Support created an article, November 03, 2020 13:58
v1.1.133450- Released 11/03/20
1. Product News and Updates
2. Software Version History
New features included in this update: 1. Online Cancellations Configured by OfferingAbility to control how online cancellations behave for EACH Offering, including: Which Offerings are allowed to ...
- Edited November 03, 2020 17:57
- 1 follower
- 0 comments
- 0 votes
Support created an article, October 20, 2020 03:41
Stripe Terminal (Beta)
1. Payment Processing
2. Merchant Account Setup and RGP Settings
Stripe Terminal is the service that lets merchants use a Stripe payment processor for Point of Sale transactions. If you currently use Stripe to process monthly billing, this will let you use the s...
- Edited October 20, 2020 03:50
- 2 followers
- 0 comments
- 1 vote
Support created an article, September 18, 2020 22:00
Video - Handling Terminated Memberships
1. Getting Started
2. Video Tutorials - New Employee Training
What to do when a member with a terminated membership visits your facility Time: 3:19
- Edited September 18, 2020 22:34
- 1 follower
- 0 comments
- 0 votes
Support created an article, September 18, 2020 21:58
Video - Unfreezing a Membership
1. Getting Started
2. Video Tutorials - New Employee Training
How to unfreeze a membership Time: 2:03
- Edited September 18, 2020 22:34
- 1 follower
- 0 comments
- 0 votes