Migration Agent Default
Articles
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Card Surcharge Settings
We've made important changes to Card Surcharge functionality in Rock Gym Pro! If you're using RGP version 134515 or later, please refer to our updated Credit Card Surcharge Settings support articl...
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Troubleshooting Webcams with RGP
#1 Install and use the Webcam Tool RGP includes a new Webcam Tool that can be downloaded to provide support for a wider variety of webcams. To download the Webcam Tool, go to Data Entry -> Manage -...
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Start Here - Deployment Guide
Rock Gym Pro Deployment Guide Thank you for checking out Rock Gym Pro (RGP). We are excited that you are considering using RGP to manage your operations. This deployment guide will help you get st...
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Front desk hardware requirements for Rock Gym Pro
The following is a list of hardware requirements for running Rock Gym Pro at the front desk. In addition, there are back office requirements for getting the most out of the software. Note that we h...
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Creating a custom report using customer queries
In addition to the standard reports, custom reports can be created within Rock Gym Pro. You can use customer queries to produce many types of custom reports. In the Data Entry main window click R...
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Exporting Your RGP Email Database to Your Email Marketing Management System
If you’ve built up a database of member email addresses then you will want to be able to use them as the foundation for your email marketing campaigns. Here’s how to export your entire email databa...
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Check Out Feature
The Check Out feature gives you the ability to know who is in your facility at a given day/time. To use Check Out, open up the Check-In module and click on the Check Out button (or hit the F10 key ...
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Contact Tracing Report
The Contact Tracing Report allows you to run custom reports on which customers were in your facility at a given date/time. 1) From the Check-in Module, click on the Check Out tab. 2) Click on Conta...
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Online Occupancy Widget
The Online Occupancy Widget is a snippet of code you can add to your website which, when used with the Check-Out feature, displays a gauge showing the current number of individuals in your facility...
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Check-ins and Check-outs
To create a more integrated experience between automated check-in kiosks and automated check-out kiosks, the two modes use identical user interfaces. A new kiosk mode has also been added that allow...
