Jon Manz
Articles
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v1.1.34668 - Released to All Users on 06/03/2025
What's in this release? Self Processing Freeze Requests: We're extremely excited to announce the release of Self Processing Freeze Requests! This is an optional new feature that will allow many of...
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Online Check-In Kiosk - Setup
Note: This feature is currently limited to RGP Cloud users. RGP's Online Check-In Kiosk allows facilities to utilize a wide variety of web-enabled devices, allowing members and punch card holders t...
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Tagging customers with the reason they've specified for a membership freeze or cancellation
When members request a freeze or cancellation of their membership via the Online Member Change Form your facility can configure that form to prompt them for a reason for that request. RGP has the a...
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Configuring Permissions For RGP Payments Dashboard Users
*Note: The ability to create Payments Dashboard users and configure their permissions requires a one-time activation from RGP Support. If no Payments Dashboard users within your organization are ab...
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Customer Quick Configure
What is Customer Quick Configure? Customer Quick Configure is a tool that allows you to make many changes to a customer record with a single click. Many situations, like selling a membership, requi...
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Creating Users in RGP's Payments Dashboard
*Note: The ability to create Payments Dashboard users and configure their permissions requires a one-time activation from RGP Support. If no Payments Dashboard users within your organization are ab...
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Setting Guest Pass Restrictions for Guests
If you offer guest passes at your facility, you have two options for limiting how frequently guests are allowed to use the guest passes shared with them by members. In the Data Entry main window ...
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Credit Card Surcharge Settings
Rock Gym Pro's Credit Card surcharge functionality is available to customers using our Stripe Custom payment integration who are located in the United States, Canada, and Australia. This tool allow...
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Adding custom text at the bottom of Billing invoices
You can add custom text to the bottom of invoices that are generated as a part of a billing action for your EFT customers. Some regions require instructions for cancellation to be included on recei...
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Online Check-In Kiosk - Overview
Note: This feature is currently limited to RGP Cloud users. RGP has developed an Online Check-In Kiosk, allowing facilities to utilize a wide range of web-enabled devices for members and punch card...
