Jon Manz
Comments
-
Official comment
Hi Sandy! We'd like to know more about the specifics of how you're processing the time clock data you're pulling out of RGP. Can you email us at support@rockgympro.com so we can talk details?
-
Official comment
Thanks for reporting this. This sorting issue was present in a few reports that we've fixed in the past, but I actually can't currently replicate that behavior in the 'Inventory - Count' report. I'...
-
Hi Bryan, You can't change that query constraint within RGP but if you're just looking to generate a list of people with fewer than 'x' punches you can run the general report 'Customers - Punches R...
-
This system was built as a way to charge different prices for different participant types, in a wide variety of scenarios. For many of those participant types, like age ranges or students, it is im...
-
Although we have customers who use the online booking system to sell memberships and punch cards from their websites right now, we do not currently have a purpose built system for selling those pro...
-
The best way to manage deposits for cancelled events is a difficult question, because different businesses handle them differently. At one facility, a deposit might be forfeited in the event of a c...
-
Official comment
This isn't a request I've received before. We tend tread lightly when considering whether to add features that are primarily useful in extremely narrow scenarios, as we're always wary of adding com...
-
Ahhhhhhh, that makes much more sense. Thanks for clarifying. I'll add it to our internal list for development requests, but I can't give a timeline for potential implementation.
-
Hi Ryan, When a customer pays for a booking, Rock Gym Pro charges for a specific product so that it knows to which account it should assign that revenue, but it ignores the product price and instea...
-
Official comment
This is difficult due to the nature of the booking process within the software. Bookings aren't (and can't be) linked to an individual customer until after the booking has been made, which makes ch...
