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Alastair Steward

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Votes on activity by Alastair Steward
  • Journal Entries Report out of balance

    Good Morning! For the first time since it was made available, our Journal Entries Report is out of balance. For some reason, the revenue collected is more than the the sales reported. The differenc...

    • Created
    • 1 follower
    • 1 comment
    • 0 votes
  • Add-On Products During Freeze

    Hey Andy, Is there a way to continue to bill a frozen EFT member for add-on products? We allow EFT members to add a monthly locker fee onto their membership and it would be nice if frozen EFT membe...

    • Created
    • 2 followers
    • 3 comments
    • 0 votes
  • Bar codes containing non-leading letters

    Hey Andy, I'm interested in working letters into our bar codes to avoid adding additional digits. I know that the barcodes can't start with a letter, but is there an issue with having a letter in t...

    • Created
    • 2 followers
    • 2 comments
    • 0 votes
  • Average Membership Length

    What is the best way (if any) to find the average length of our EFT memberships? By 'length', I mean the length of the period of time between when the membership begins and when it's terminated.

    • Created
    • 2 followers
    • 2 comments
    • 0 votes
  • Freeze Fee

    I noticed that when a customer unfreezes his or her EFT, the prorated dues do not reflect the $8 freeze fee they already paid at the beginning of the month. Is there any way for RGP to subtract th...

    • Created
    • 1 follower
    • 1 comment
    • 0 votes
  • EFT Billing Report

    As with most climbing gyms, we have a plethora of EFT membership types, each with its own dues amount. When we run the "Sales - All Products Ranked" report, all of the revenue brought in through E...

    • Created
    • 1 follower
    • 1 comment
    • 0 votes
  • Adding a Scanner

    Hey Andy, I'm having trouble getting RGP to recognize a different scanner we're trying to use. It's twain compatible and it's properly installed on the PC. The scanner works fine outside of RGP. ...

    • Created
    • 2 followers
    • 7 comments
    • 0 votes
  • Recheck Certification Level

    Hey Andy, Like many other rock gyms, we have a "recheck" or "retest" certification level that indicated the customer in question can belay for the day but must take the test again on their next vis...

    • Created
    • 2 followers
    • 2 comments
    • 0 votes
  • Tags before Waiver

    Hey Andy, Shortly we're going to begin experimenting with different advertising methods and we'd love to use the tags system in RGP to track the effect each method has. Is there any way to have a ...

    • Created
    • 2 followers
    • 3 comments
    • 0 votes
  • Receipt Printing

    Hello again, Andy. We decided today to stop getting card receipts signed for transactions of $20.00 or less. I enabled that option in setting and restarted all the RGP programs but a receipt is st...

    • Created
    • 1 follower
    • 1 comment
    • 0 votes