ThanhVan Tran
Posts
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creating new members
during down time, our staff usually clears the list of folks who may have signed an online waiver. when they create the new member, they have noticed the member is then "checked in" and are part o...
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monthly billing
this is our first monthly billing. when I try to bill customers, I get a message that states that the ACH agent has not been configured. but, it looks like it has. I did the test connection and ...
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kids memberships
some parents dont climb but they have eft memberships for their kids. what's the best way to set up the credit card? we've been putting the credit card info under the parents and then assigning t...
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employee membership
we give our full time employees a free gym membership along with 1 other family member. how do we configure the free membership for the family member so that there is no warning? thanks.
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eft & prepaids
We had a crowd funding even where some folks received a 1 year membership for a donation. They would like to have their family members also come to the gym. We have EFt memberships where the 1st ...
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Family freeze
How does a family freeze work? We charge $8 for individuals to do a freeze and $12 for a family freeze. What if only 1 member of the family wants a freeze? Is that possible? How do you do that...
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Gift cards and key tags
We purchased key tags for members several months ago. We would now like to purchase gift cards. If I start off the gift cards at 1000 as well, is that a problem with the key cards that have the s...
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Refunds to customer
How do I give a refund to a customer in general? Also, let's say a customer bought a day pass. The next day, they decide they want to be a member. We are letting the customers apply the cost of t...
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Check ins
We are opening a new gym. We have 2 front desk computers. We have 1 for check in with a scanner (honeywell) for our key card. The other computer is for POS, etc and does not have a scanner for t...
