Amy Recker

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3. Amending multiple customers at once

Hello Leah, We have sent out multiple emails about operational suggestions. Here is the link to our document on how to do what you are proposing, except we are not suggesting a termination of EFT m...

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• Created March 30, 2020 17:42
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2. Product Requests & Feedback
3. Auto-Change Customer Type

Hello Scotty,  No, this feature has not been added to the software. But it has been added to our feature request list for review.

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• Created December 31, 2019 03:01
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3. Finding a subset of customers by customer id

Hello Viv, If you import the customer IDs into RGP that would writing to the database and this would nullify your RGP contract. As you cannot write to the database. That being said... The customer ...

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• Created October 23, 2019 18:52
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3. Splitting credit /payment/ transaction in booking

If you are using Stripe as the online payment solution and the customer canceled and you did not issue a refund. Then RGP will use the whole amount. If you can email support@rockgympro.com we would...

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• Created October 07, 2019 23:22
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3. Can you make it so people have to complete the digital waiver before they can make an online event booking?

Hello John, There is no way for RGP to make a waiver mandatory prior to completing an online booking. However, there are few features within RGP you can use to help relay the information to your cu...

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• Created September 16, 2019 16:58
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3. Contracts

When you sign up for a RGP paid plan it is for a 12-month commitment. And when you signed the contract a PDF copy should have been sent to your email address with all the details. I will send you a...

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• Created September 03, 2019 17:16
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3. RGP Activation Key

Steve, I believe RGP support resolved your issue. If not please email support@rockgympro.com for further assistance. Thank you Amy

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• Created July 10, 2019 00:15
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3. Veracity Insurance Orientation Forms in RGP

Hello Diane,  I have a call scheduled with Sarah on Monday to discuss. But some documents can be created in RGP, and/or Smartwaiver. It depends on what the document looks like as Smartwaiver is an ...

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• Created June 08, 2019 02:45
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2. Product Requests & Feedback
3. Various Memberships & Various Punches Support???

Hello Heidi, thank you for letting us know about the broken link. We have the online calendar and booking feature gyms use for the yoga classes. If you wanted a member to have a yoga punchcard then...

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• Created May 23, 2019 16:46
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3. Cash Drawer Question

Hello Annie, On your POS workstation, please go to Data Entry->Manage->Settings-This Workstation and check the appropriate box to enable the drawer to open- After every transaction? Or only for Cas...

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• Created May 07, 2019 03:25
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