Will McEvoy

widgets not displaying correctly

1. Community
2. Questions & Answers

Thanks for the quick response to my last query Andy! It seems we are having issues with our widgets not displaying correctly again on both red spider climbing and white spider climbing's website. T...

• Created June 12, 2017 13:07
• 1 follower
• 1 comment
• 0 votes

Smart Waiver - Free Account

1. Community
2. Questions & Answers

The new update has loads of new features - Great! On the free smart waiver account, is their a limit on the number of waivers. I.e. does it give you the premier package or are sign ups unlimited, c...

• Created June 07, 2017 14:11
• 1 follower
• 1 comment
• 0 votes

Waivers

1. Community
2. Tips & Tricks

Hi Andy, so here's our dilema. We have set up our facilities to only have two forms. An unsupervised climbing form and novice form. These are set up to both be 'waivers' e.i to tick the facility wa...

• Created May 09, 2017 18:01
• 2 followers
• 4 comments
• 0 votes

Widgets Displaying Incorrectly

1. Community
2. Bug Reports ARCHIVED

Hi Andy, we are having a few issues with the way widgets display on some pages. The buttons in a category widget are no longer aligning correctly and as a result the buttons over lap the booking as...

• Created April 13, 2017 14:19
• 1 follower
• 1 comment
• 0 votes

Thank You Emails

1. Community
2. Questions & Answers

Hi Andy, Does RGP's email system support HTML? I have created a 'responsive' layout but am having trouble getting it to actually work. Thanks!

• Created May 03, 2016 10:07
• 2 followers
• 3 comments
• 0 votes

Change of wording to online credit card screen

1. Community
2. Product Requests & Feedback

Just a small one. But since the change away from Stripes payment widget, we've had a fair few customers ringing us to book as they think we only accept credit cards online due to the wording on the...

• Created March 23, 2016 11:46
• 1 follower
• 1 comment
• 0 votes

Online booking only working in Internet Explorer

1. Community
2. Questions & Answers

Anyone else in the UK having issues where customers are informed at the payment screen that the CVC or CVV is missing when using a web browser other than Internet Explorer or Edge?

• Created March 10, 2016 16:54
• 2 followers
• 3 comments
• 0 votes

Use of Member product type

1. Community
2. Questions & Answers

Just wondering what reporting consequences and or operational consequences using the 'Member' product type has. We are currently re-organising our accounts to give us better data output. So far all...

• Created March 10, 2016 09:47
• 1 follower
• 1 comment
• 0 votes

Changing instructors on Individual event weeks

1. Community
2. Questions & Answers

Hi there, Is it possible to assign a different instructor to each session in an event that has multiple sessions. E.g A 10 week kids programme that has one instructor for sessions, 1,5,7 and 9 and ...

• Created January 21, 2016 15:37
• 1 follower
• 1 comment
• 0 votes

Instructor Assignments - Do instructors have to be made employees/staff

1. Community
2. Facility Operations

We employ freelance instructors (sub contractors) to do all our physical instructing and desk staff to do all the sale's and running of the wall. As a result we don't want to have to make our instr...

• Created November 19, 2015 14:48
• 1 follower
• 1 comment
• 0 votes