Audrey Seguy
Posts
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Are punchcards included within prepaid memberships?
Hi, Just checking...punch cards are included as 'prepaid' aren't they? I'm looking at the data visualisation / charts module. Thanks! Audrey
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Same day multi-site check in
Hi everyone, Does anyone operate more than one site with customers checking in to both sites on the same day? If you want guests to only pay once, how do you manage that? Any suggestions, ideas m...
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WARNING- same barcode, different gyms!
Just a note of caution for those using barcode entry. We found that some customers were mistakenly using their entry card from another wall at our wall (and vice versa). Because both of us were usi...
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expired punches report
Our punches are set to expire after 2 years. I'd like to know how many are left unused after that time. I can work out how many punches are sold in a given time period and how many are used, but th...
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Online booking system- reports
Hi, I would like to be able to run a capacity & efficiency report on online bookings. Ideally in the Booking Counts report there would be an additional column showing spaces available. But, if tha...
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disaster recovery procedures - using local backups, merging databases
Hi Andy, In addition to having our database backed up daily offsite with RGP, we also have our server replicated every 15 mins on another server in a data centre. I get that if my local server cr...
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Waiver station - retention periods
Hi, Within our list of documents from 'Recent Waiver Station/iPad' we have documents that are over a month old. I thought that these would be automatically purged from the system after 7 days. Th...
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Look up customers with notes
Hello, How do I look customers with active notes on their system? I saw that I can lookup a specific phrase or word using the Advanced Search function in Data Entry, but is it possible to pull up ...
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Receipt printer doesn't like £ sign
Hello Andy, Our receipt printers (Epson M129H) don't seem to like using the £ sign when printing RGP receipts. Instead we get a "u" with an accent over it. Our current system just excludes the £ ...
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Advanced Status options - freeze
Hi Andy, I've been trying to test whether we can use the advanced status option to automatically unfreeze customers after a certain time period. Can you confirm whether doing this will extend the...
