Katie Hobson
Articles
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Stripe Custom Refunds
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Str...
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Stripe Custom Anonymous POS Refunds
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Str...
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Stripe Custom Partial Refunds with Integrated Stripe Terminals
For information on refunding a payment made through Stripe Standard after you've switched to Stripe Custom, please refer to this support article: Refunding 3rd Party Payments After Switching to Str...
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Registering and Connecting Stripe Terminals
Note: Stripe Terminal is currently only available in the United States, United Kingdom, Canada, Ireland, Australia, New Zealand, and Singapore. Stripe Terminal Setup and Configuration 1) Reach out ...
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How to set up RGP Daily Maintenance to run automatically overnight through Windows Task Scheduler - Locally Hosted Server
Why you would want to do this:If your facility has a locally hosted server there is a daily task RGP does when it's first opened in the morning called RGP Daily Maintenance. As your RGP database gr...
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Correcting RGP Stripe Reconciliation where payment was collected with Stripe but not Recorded in RGP
Occasionally there will be a disconnect in the RGP Stripe Custom integration where the Stripe Terminal charges the transaction, but the response from Stripe to RGP is interrupted. This is most comm...
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Stripe Custom partial refunds for facilities with non-integrated terminals
(In beta testing in version 134295 version - early 2023) You can now process partial refunds for Stripe Custom payments through RGP without using the integrated Stripe Terminals. If you have Stripe...
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New Facility Getting Started with Stripe Custom
If you are new to RGP or have a new location, an RGP Stripe Custom payment account was created as part of your onboarding. Onboarding your payment account: Log into payments.rockgympro.com using ...
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RGP Tools for ACH Billing Adoption
Over the last few years, credit card brands have routinely increased their processing fees, affecting RGP's integrated payment processors. However, ACH/direct-debit billing costs have not exper...
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Stripe ACH
If you are a facility in the United States and use the RGP Stripe Custom integration your account has been enabled on the backend of the integration to process ACH payments.(All Stripe Custom US Me...
