automatic check in issue

Hello, I have recently added a barcode scanner to my system for check ins, I have the key tags already, yes with the proper code, and I've gone into the data entry, manage products, edit the pre-paid 1 month membership, and go to the auto POS check in and configure to put it on membership. So once that is done and I'm on the check in page when I scan someones card it only brings up their number and doesn't check them in. Did I miss a step somewhere, do I have to do anything different with my scanner?

Thanks

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  • Their scanner is not configured to send the ENTER key after scanning. You will need to find the documentation for your scanner online and follow the steps to configure it to send the ENTER key. You can confirm this behavior by scanning into NotePad, an app in Windows.

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