Cash drawer opens fine on print of receipt, but nothing happens on "Open Drawer"
Afternoon,
Just setting up RGP and I have an odd one -if I finish a transaction the cash drawer opens fine on print of receipt, but nothing happens if I click on the "Open Drawer" button in POS.
Any ideas ?
Cheers
Andy
Comments
It may be that your printer driver is configured to send the open-drawer codes after ANY print - which is why the drawer opens. But the default codes in Manage -> Settings -> This Workstation for the Open Drawer button isn't correct for your drawer/printer.
Are you using the recommended drawer and receipt printer?
I'm not using the recommended drawer as we had one already - speaking to support suggested I try other character strings and it all works now - cheers
Please sign in to leave a comment.