Pro-Rated dues calculation during thaw
We offer an add on product to memberships to include yoga/fitness classes. Today I became aware that when you unfreeze a member only the "monthly dues" listed under the main billing information are pro-rated, not the add on. I'm sure there's a good reason for this as not everyone uses add ons the same way, however it does present a problem in this case where the member is not being charged for a service. My only thought is to use a different dues amount for members that opt into the add on. Any other ideas?
Yes, there is no proration done on add-on products. I don't have any specific guidance as an alternative. Sorry.
Perhaps a future update could include something like a box that pops up when unfreezing a member with add on products asking if you want to pro-rate any of those as well?
Please sign in to leave a comment.