Manually Validating Waivers
What are the legal ramifications of hitting the "Validate Manually" button in the Recent Waiver Activity area of the Document to Customer window? We occasionally (every 1-2 months) have a customer call in and tell us that they've filled out the waiver and never got the email to validate it. After checking the email we have on file and ensuring it matches, we've occasionally used the scary Validate Manually button. Typically these customers are on non standard domains, so I wonder if they are getting spam filtered before they even get to their mail client spam folder. I don't expect a lawyerly opinion, just would love some info on what the disadvantages are to validating waivers manually. Thanks!
Comments
Email validation doesn't change the "legality" of an electronically signed document. Electronically signed documents are just a legally binding as paper documents.
Email validation is just another tool for identity verification as it demonstrates that the person who signed the waiver has access to the email account entered.
YMMV :)
Any reason customers wouldn't be receiving the emails? We are always a bit befuddled when a customer calls in and says that they haven't received the email with the link.
Lots of reasons someone wouldn't receive an email... all we can do is send the email, but spam filters, problems on their end, etc.
If you email me a specific email address I can lookup the delivery status of the email and confirm it was delivered (but we can't guarantee anything once we hand it off to their server obviously)
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