POS hanging or freezing when completing a transaction

If the POS seems to suddenly starting hanging or freezing after completing a transaction, it is most likely your receipt printer or printer driver.

When a POS transaction is completed, RGP sends an "open cash drawer" command to the receipt printer as well as possibly a receipt. If something is wrong with your receipt printer or receipt printer driver, it may cause RGP to hang at this moment.

Check all your connections to your receipt printer and update the driver if required.

tags: hangs hang freeze freezing