UK Support
Hi,
Please could you tell me if support is available during UK business hours. Our centres are open 9am-10pm GMT; would support be available for all or any of these hours?
Also, is the paid support option per account, or per facility?
Many thanks in advance,
Mike
Comments
Hello Mike,
Rock Gym Pro (RGP) does offer support in the UK, our hours are M-F 9-5 PST (Seattle, WA). I often set up appointments to remotely login and go over any questions about RGP with our UK support customers, and other customers in a different time zones. We have support customers throughout the world and the time difference has never been an issue.
The paid support is per facility. What is the name of your facility?
If you have any more questions let me know.
Amy
Hi Amy,
Thanks for your response. I'm just considering RGP alongside some other systems for our facilities in the UK.
www.climbingcentres.co.uk
Best regards,
Mike
Mike,
If you would like to schedule a remote login session on my computer I can over RGP with you. If you are considering our software, I would like to take the opportunity to show you the power and ease of use of RGP.
You can send an email to: amy@rockgympro.com and we can set up an appointment.
Thank you and I look forward to hearing from you.
Enjoy
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