I tried to do this and it seems that you can't set up the workstation to print receipts as default AND to not print a receipt under a certain $ amount. When I try to set both it cancels out the default printing setting.
I am not clear on the problem you are having. If your receipt printer is setup properly, and the setting is configured to a minimum dollar amount, no receipts are printed unless the transaction exceeds the dollar amount. To be clear, receipts are only automatically printed for credit card transactions - by design.
The reciept printer is correctly set up and the setting is configured to only print automatically for transactions greater than $25. However, the checkbox remains unchecked when tendering a transaction in POS regardless of the price of the product.
That checkbox state is not supposed to change based on any setting. That is a manual override that can be checked to force check a receipt. If a credit card charge is over the specified dollar amount, a receipt should print regardless of that checkbox.
I see. Any reason that it wouldn't automatically print receipts for credit transactions over the specified amount? It works just fine when I manually tell it to print.
I believe you are not using the integrated credit card processing, correct? If so, that is the root of the confusion. The credit card receipt threshold only applies to integrated credit card processing with RGP (and I acknowledge this isn't clear in the Settings window). Since the only required receipt comes out of your separate receipt printer/terminal, RGP makes the assumption that it never needs to print a receipt unless explicitly requested by the staff with that checkbox.
Comments
Data Entry -> Manage -> Settings -> Payments and Billing
I tried to do this and it seems that you can't set up the workstation to print receipts as default AND to not print a receipt under a certain $ amount. When I try to set both it cancels out the default printing setting.
I am not clear on the problem you are having. If your receipt printer is setup properly, and the setting is configured to a minimum dollar amount, no receipts are printed unless the transaction exceeds the dollar amount. To be clear, receipts are only automatically printed for credit card transactions - by design.
The reciept printer is correctly set up and the setting is configured to only print automatically for transactions greater than $25. However, the checkbox remains unchecked when tendering a transaction in POS regardless of the price of the product.
That checkbox state is not supposed to change based on any setting. That is a manual override that can be checked to force check a receipt. If a credit card charge is over the specified dollar amount, a receipt should print regardless of that checkbox.
I see. Any reason that it wouldn't automatically print receipts for credit transactions over the specified amount? It works just fine when I manually tell it to print.
I believe you are not using the integrated credit card processing, correct? If so, that is the root of the confusion. The credit card receipt threshold only applies to integrated credit card processing with RGP (and I acknowledge this isn't clear in the Settings window). Since the only required receipt comes out of your separate receipt printer/terminal, RGP makes the assumption that it never needs to print a receipt unless explicitly requested by the staff with that checkbox.
Hope this clears that up!
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