Add Additional Minor Page Not Loading Correctly - Waiver iPad

Hi,

We started using iPad waiver stations and they seemed to work fine at the beginning. The problem now is that after the customer goes through the steps and Agrees to the Document the next screen with the Add Additional Minor option loads "blank". So the page loads but it appears as blank and you have to scroll up to find the button to Add Additional Minor, so the page is loading but at the "bottom" of the page such that you can't see the options to Add Additional Minor unless you scroll up.

Is there a way to fix this/has someone experienced this problem already?

Thanks!

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5 comments
  • Hello- what OS/iPad are you using and which web browser?
    I just tested in both Chrome and Safari, and I did not have the same experience. I have an iPad air 2--OS 10.2.1

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  • We have an iPad mini 2 iOS 10.2.1 as well, and are using it with the Google Chrome. Are there any settings on the Chrome app perhaps that needs to be a certain way?

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  • OK, I don't have an iPad mini to test the behavior. But mini's are not recommended, as the screen is smaller. So I am unclear if this is specific to mini's. Have you tried the URL in Safari to confirm the behaviour?
    I will see if I can find a mini to test the behaviour....

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  • OK, this behaviour is specific to the iPad mini's as the screen is too small. Regular sized iPads are needed for the in gym waivers.

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  • I used the Safari and now it works! Thanks!

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