Terminated memberships shown as OK status

Hi guys,

During the past few weeks RGP is not reporting my terminated members. On their profile their status is shown as OK, eventhough the expioration date has passed. However, when they check in it does show the termnated status.

I would like to know, what could be causing this trouble and how to fix it?



1 comment
  • The statuses are added each day by the daily maintenance. This should run every morning when you start RGP. Have you confirmed terminated statuses aren't being added on the STATUS tab for their customer record? They will only be added for PREPAID members whose expiration date has passed.

    You can also manually run Daily Maintenance by going to Manage -> Maintenance -> Advanced -> Run Daily Maintenance. Does it run normally as expected?

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