Voiding tranactions...accounting fix?
We had a mistake in which a customer wanted a split payment on two cards that were both Visa. We took $140 on one card but then for the extra payment of $25 the employee ran the same product (10 punch for $165) and did a split payment of $25 on the Visa and $140 on a non-existant debit card, thus the debit card came up as uncollected in the z-out. The closing manager entered the $140 as collected and then closed out.
So, the customer is PIF but our accounting is off $140 from the non collected debit card. What's a solution to fix this?
Comments
Not sure the specific scenario, but just edit the z-out and record it as an "underage", since that is what it is.
Please sign in to leave a comment.