Migration Agent Default
Articles
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Scanning and Storing Paper Documents (Installed Version of RGP)
[For Locally Hosted Customers Only] Rock Gym Pro supports the ability to scan and store customer documents such as waivers and membership forms. To make it even easier, there is a bulk scanning a...
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Kiosk Station Hardware
As a Rock Gym Pro user, you have the option to create a FREE Smartwaiver account that can seamlessly integrate signed, digital smart waivers with your RGP account. This Smartwaiver integration is a...
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How to Use Packaged Products
Packaged Products allow you the ability to select one product at POS, but have multiple products added to the POS transaction. An example:A gym is offering a “Learn To Climb” gear package that incl...
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Checking computer times in Rock Gym Pro
Synced computer times are required for Rock Gym Pro to operate correctly. If you are experiencing errors that may be resulting from unsynced computer times you can check to see if your MySQL server...
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Web/Mobile Dashboard Setup: Editing your Mobile Dashboard settings
Your Mobile Dashboard has a number of settings you will need to edit when setting up your Mobile Dashboard. Here is how to access the settings.In the Data Entry main window click Manage and then We...
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Modifying waiver station settings
Once you’ve created a dedicated waiver station workstation you can then modify its settings. Note that you will need to modify these settings for each workstation. In the Rock Gym Pro Folder on y...
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Duplicating an Existing Waiver Form
If you are modifying a waiver form we recommend duplicating the form and then making your edits on the copy. This will ensure you have a saved version of the original form in case you need to refer...
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Clocking In and Out
Staff can clock in and out for each shift in RGP using their personal PIN. In the Data Entry main window click Staff and select Clock In/Out. In the pop-up window have your staff member enter the...
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Deleting a Customer From the RGP Database
If you are cleaning up your customer database and want to delete a customer from your system, you can easily do so through the Data Entry window. Note that once you delete a customer, their informa...
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Marking a youth group program participant as paid-in-full
If a participant wishes to pay for the entire term of the group, you will need to process the payment and then create a note indicated to other staff members that they are paid-in-full. In the Poi...
