Migration Agent Default
Articles
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Allowing staff members to set future dues changes
In Rock Gym Pro, the default setting is to only allow managers to set dues changes. However, you can override that in the settings, allowing staff members to be able to also set dues changes. In t...
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Creating customer subtypes
Subtypes are a great way to organize and track your customers. You can add whatever subtypes make sense for your facility in the main settings. You will then be able to select those subtypes by goi...
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Adding a new EFT dues type
While Rock Gym Pro comes with a default set of EFT types and dues, you will need to add specific EFT dues types for your facility. The best way to set up your dues is to keep the list as simple as ...
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Setting missing member photo alerts
If a member is missing a photo on their account you can have the system provide an alert to let staff know the next time the member checks in. In the Data Entry main window click Manage and select...
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Early-in memberships
If your facility offers early-in memberships, you will need to ensure early-in memberships are allowed in the main settings. In the Data Entry main window click Manage and select Settings to brin...
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Manually clearing custom text field entries for all customers
If you wish to clear all entries in a custom text field for all customers in the system you can do so in the settings. In the Data Entry main window click Manage and select Settings to bring up th...
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Creating a custom text field in the customer profile
If you wish to add a custom text field in your customer profile to capture additional information you can do so in the main settings. These custom text fields can be found in the Custom tab when yo...
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Manually clearing custom policies
If you wish to clear all of a single custom policy’s approvals for all customers from the system you can do so in the settings. This will require all customers to renew that particular policy statu...
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Clearing a custom policy after a set amount of time
If you have a custom policy that you would like to expire after a specific amount of time, you can create that in the main settings. Once it is cleared you can have the system alert you that the po...
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Excluding missing policy alert for valid members
If you have an alert that you would like to pop up when only non-members check in you can set that up in the settings. This can be useful for everything from prompting staff to upsell a membership ...
