
Jon Manz
Activity overview
Latest activity by Jon Manz-
Jon Manz created an article, v1.1.134163 - Released to Cloud and Local Users week of 08/28/23
Update: 08/29/23 - Being released to ALL RGP Cloud Users and Locally Hosted Users. If you are using the locally hosted version of RGP, to install this update launch Data Entry and go to: Manage -> ...
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Jon Manz created an article, v1.1.134086 - Released to Cloud and Local Users on 7/5/23
If you are using the locally hosted version of RGP, to install this update launch Data Entry and go to: Manage -> About -> Check for Updates What's in this release?This release fixes a multi-gym bi...
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Jon Manz created an article, Tagging customers with the reason they've specified for a membership freeze or cancellation
When members request a freeze or cancellation of their membership via the Online Member Change Form your facility can configure that form to prompt them for a reason for that request. RGP has the a...
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Jon Manz created an article, Adding custom text at the bottom of Billing invoices
You can add custom text to the bottom of invoices that are generated as a part of a billing action for your EFT customers. Some regions require instructions for cancellation to be included on recei...
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Jon Manz created an article, Setting Guest Pass Restrictions for Guests
If you offer guest passes at your facility, you have two options for limiting how frequently guests are allowed to use the guest passes shared with them by members. In the Data Entry main window ...
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Jon Manz created an article, Scheduled Maintenance March 2, 2023
On Thursday, March 2nd, at 9pm PST, Rock Gym Pro will be undergoing planned maintenance that will result in a brief interruption of service to Stripe Point of Sale credit card transactions and waiv...
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Jon Manz commented, Official commentHi Sandy! We'd like to know more about the specifics of how you're processing the time clock data you're pulling out of RGP. Can you email us at support@rockgympro.com so we can talk details?
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Jon Manz commented, Official commentThanks for reporting this. This sorting issue was present in a few reports that we've fixed in the past, but I actually can't currently replicate that behavior in the 'Inventory - Count' report. I'...
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Jon Manz commented, Hi Ryan, When a customer pays for a booking, Rock Gym Pro charges for a specific product so that it knows to which account it should assign that revenue, but it ignores the product price and instea...
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Jon Manz commented, Ahhhhhhh, that makes much more sense. Thanks for clarifying. I'll add it to our internal list for development requests, but I can't give a timeline for potential implementation.