Jon Manz

Total activity 44
Last activity August 16, 2023 23:21
Member since November 02, 2021 11:25

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Jon Manz created an article, August 16, 2023 23:21
v1.1.134163 - Released to Cloud and Local Users week of 08/28/23
1. Product News and Updates
2. Software Version History
Update: 08/29/23 - Being released to ALL RGP Cloud Users and Locally Hosted Users. If you are using the locally hosted version of RGP, to install this update launch Data Entry and go to: Manage -> ...
- Edited August 31, 2023 22:00
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Jon Manz created an article, July 05, 2023 21:04
v1.1.134086 - Released to Cloud and Local Users on 7/5/23
1. Product News and Updates
2. Software Version History
If you are using the locally hosted version of RGP, to install this update launch Data Entry and go to: Manage -> About -> Check for Updates What's in this release?This release fixes a multi-gym bi...
- Edited July 05, 2023 21:33
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Jon Manz created an article, April 25, 2023 00:01
Tagging customers with the reason they've specified for a membership freeze or cancellation
1. Member Management
2. Online Membership Change Request Form
When members request a freeze or cancellation of their membership via the Online Member Change Form your facility can configure that form to prompt them for a reason for that request. RGP has the a...
- Edited June 26, 2023 16:52
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Jon Manz created an article, April 24, 2023 23:20
Adding custom text at the bottom of Billing invoices
1. Getting Started
2. Settings
You can add custom text to the bottom of invoices that are generated as a part of a billing action for your EFT customers. Some regions require instructions for cancellation to be included on recei...
- Edited May 15, 2023 22:29
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Jon Manz created an article, April 24, 2023 22:51
Setting Guest Pass Restrictions for Guests
1. Getting Started
2. Settings
If you offer guest passes at your facility, you have two options for limiting how frequently guests are allowed to use the guest passes shared with them by members. In the Data Entry main window ...
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Jon Manz created an article, February 28, 2023 00:49
Scheduled Maintenance March 2, 2023
1. Product News and Updates
2. Announcements
On Thursday, March 2nd, at 9pm PST, Rock Gym Pro will be undergoing planned maintenance that will result in a brief interruption of service to Stripe Point of Sale credit card transactions and waiv...
- Edited February 28, 2023 23:46
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Jon Manz commented, January 17, 2019 22:52
Official comment
Hi Sandy! We'd like to know more about the specifics of how you're processing the time clock data you're pulling out of RGP. Can you email us at support@rockgympro.com so we can talk details?
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Jon Manz commented, July 02, 2018 18:06
Official comment
Thanks for reporting this. This sorting issue was present in a few reports that we've fixed in the past, but I actually can't currently replicate that behavior in the 'Inventory - Count' report. I'...
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Jon Manz commented, March 08, 2018 18:39
Hi Ryan, When a customer pays for a booking, Rock Gym Pro charges for a specific product so that it knows to which account it should assign that revenue, but it ignores the product price and instea...
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Jon Manz commented, March 01, 2018 22:34
Ahhhhhhh, that makes much more sense. Thanks for clarifying. I'll add it to our internal list for development requests, but I can't give a timeline for potential implementation.
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