Katie Hobson
Articles
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Restricting Amex and Discover card brands with RGP Stripe Custom
As of August 1, 2023, RGP Stripe Custom users have the ability to restrict Amex or Discover Cards through the Rock Gym Pro Payments Portal. Facilities may choose to restrict these card brands if th...
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Stripe Terminal + AU EFTPOS Cards
As of version 134131 the Australian card brand EFTPOS that is not co-branded with Visa/MC is now supported with the RGP Stripe Custom integration. The EFTPOS branded cards use a specific processing...
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Stripe Custom Automatic Dispute Handling
As of version 134163 RGP can now automatically record refunds initated by payment disputes on a customer record in your RGP database if you are using Stripe Custom. -------------------------------...
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Stripe Custom Payout Schedule by Country
Stripe Payout Schedules by Country: Stripe batches out their day for payouts at midnight Universal Time (12 am UTC) and has a 2-3 business day payout delay that varies by country. Below are visuals...
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Reconciling Your Stripe Custom Payouts
Best Practice for Reconciling RGP Reports to Stripe Payouts: Stripe batches out their day for payouts at midnight Universal Time (12 am UTC) and has a 2-3 business day payout delay that varies by c...
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Stripe Custom Payout Reconciliation Reports
Please note that once your database is updated to version 133928 it can take a few days for RGP to backfill the matches on these reports.------------------------------------------------------------...
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Grouping Payments by Stripe Payout Batch for Accounting
Grouping Payments by Stripe Payout Batch for AccountingFeature outline, reasoning, and recommendations When Stripe Journal Entries are calculated, this feature gives an additional option to the use...
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Correcting RGP Stripe Reconciliation where payment was collected with Stripe but not Recorded in RGP
Occasionally there will be a disconnect in the RGP Stripe Custom integration where the Stripe Terminal charges the transaction, but the response from Stripe to RGP is interrupted. This is most comm...
