ipad waiver stations and "pending delivery"
This happens very inconsistently:
Sometimes a customer will fill out a waiver in the gym on our ipads and their waiver will not make it through to staff for many many hours. We can see it in recent activity, but it won't come through to our computers.
I did notice in the recent activity window that delivered ones display in the "form" column this text: vertical ventures participant agreement 2016[verticalventuresstpete]
While pending ones display: vertical ventures participant agreement 2016[verticalventuresstpete?deliverto=verticalventuresstpete]
Is this normal or indicating an error?
Also, how new is the addition of the "?deliverto=" string to the ipad url, and does it matter if it is not included?
Comments
You want to make sure all the iPad URLs are the same and include the "deliverto...". On the LIVE tab in the Manage -> Waiver you can get the proper URL. Sounds like you have a mismatch between iPads.
EDIT: looking more closely I suspect you have an INCORRECT url on one of your iPads. They should not look like that in the log. My guess is there is a dropped character in the URL or something. The URL must match exactly.
Thanks Andy, I'll take a close look at the URL's.
Is there a way to get these waivers that are lost in internet land onto our computers?
Having ipad waiver issues still. Network is up and operating fine.
Got this error now:
The operation has timed out
Also getting a "cannot communicate RGP datacenter message
Also getting reports from employees saying the "find document" button has sometimes been replaced with "digital waiver" button which then displays some strange messagfe about RGP.
These most recent errors are 100% an internet problem.. either local to your network or regional (meaning your location cannot connect to the RGP servers). Even if your internet is "working", there could be routing issues between you and RGP .
All systems are up on our end, and exactly as the message says, your systems "cannot communicate to the RGP data center"
Here is our realtime status page via a third party, and as you can see - we've been 100% up
http://stats.pingdom.com/1n7zptygqc1z/793524
Strange. It appears I am unable to communicate with app.rockgympro.com from my network.
Any advice?
Check that your DNS is working, and/or try using traceroutes to see where the problem is, etc. But we're 100% up right now and nobody else is having connection issues at this time that I'm aware of.
It can also be an SSL problem, meaning your computers aren't able to make a secure connection. That can be the result of incorrect date/time on your computers, etc.
So if in a browser I go to https://52.40.118.177/ I receive an error stating the connection is not secure.
ISP issue perhaps? Or is it really a possible local pc issue?
You can't have a secure connection with just an IP address. It requires a domain name. So that's
Not a good test.
What happens when u visit https://app.rockgympro.com in Internet explorer. U should get a blank page and no error.
So it seems to be intermittent. I was able to load the blank page at one point(and waivers seemed to briefly work). Now it just hangs on "waiting for app.rockgympro.com" in IE or "establishing secure connection" in Chrome and waivers are no longer working again
I'm at a loss....
You have an internittent Internet or DNS problem .... That or your router is problematic. Not much more
I can suggest except contacting your ISP.
This has happened to us lately too. Maybe once a month or so. I haven't received any error codes. Ours just get hung up in the recent activity section under "pending". Normally I go through and turn off RGP at all computer systems, then reboot. Normally then the waiver will come through then.
Theo - what he is describing above is an Internet issue. He is experiencing issues outside of RGP in the browser.
ISP said no issues and to contact you.
I am also unable to get into the data entry > manage > waiver station. It just hangs on the progress bar for synchronizing data...
Of course the ISP said there were no issues. The issue could very well be upstream of them.
Manage -> Waiver Station also connects to app.rockgympro.com, so it isn't surprising that it doesn't work.
RGP is up. We've processed thousands of waivers today. All systems are normal. As you've demonstrated, the issue happens OUTSIDE of RGP within a browser.
I can assure you, with 100% certainty, you have a networking, router, or internet issue somewhere between you and RGP and that there is nothing that we can do.
Can you get to https://app.rockgympro.com on your cell phone's internet connection. I presume you can, which once again indicates the issue is on your network's side.
I wish I could help, but we have no control over anything but our servers.
And to be clear, test https://app.rockgympro.com on your cell phone's LTE connection (not wifi), since that uses the same network.
I can see in the logs that only one of your locations is having problems (waivers are getting delivered to the other location), which once again demonstrates this is a local issue to your network, ISP, or upstream of your ISP.
Also, I just did a ping trace to your St Pete's IP address and it all came back normal. So we can connect to you, but you are having issues connecting to us...
The pings were all about 100 msecs and there were no breaks.
A reminder that this could also be your router or anything else in the chain. But my money is on your DNS server.
You might try switching to Google's free DNS. It never breaks.
https://developers.google.com/speed/public-dns/
OK thanks Andy, thats helpful to know.
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