Theo Koester
Activity overview
Latest activity by Theo Koester-
Theo Koester commented, Different booking with different names, but sometimes it's same last name. I can email screenshots next time it happens. We normally call the customer to reschedule when needed so we don't get back...
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Theo Koester created a post, Overbooked events
We seem to be having events getting overbooked with the online system. We have all the setting set up so that our lessons are one on one with a coach and do not overlap but its happened more than o...
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Theo Koester commented, We too would use a feature like that.
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Theo Koester created a post, Booking - Automatic Emails
It seems like our customers are received the "New Guest Added" email (which thanks them for visiting) when they purchase something online for a future date. They receive the email and then email or...
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Theo Koester commented, Awesome! Thank you
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Theo Koester created a post, Used Promotions
In the booking system under promotions there is an option for "view usage" Is there anyway to export this to excel? We use Groupon and allow people to buy a groupon and book online through our webs...
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Theo Koester commented, This has happened to us lately too. Maybe once a month or so. I haven't received any error codes. Ours just get hung up in the recent activity section under "pending". Normally I go through and tur...
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Theo Koester created a post, Fixed events in calendar
I have a product that we have set up so that it does not display in calendar unless it is booked. This seems to work for events on a recurring schedule. If I create a fixed event, the offer shows o...
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Theo Koester commented, I forgot to say to copy that formula to every cell in the D column. If that wasn't obvious lol
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Theo Koester commented, I found a work around that can help find those duplicates First use the customer queries to pull all your customers to an excel file. I used the "First Contact date between" parameter and set it ba...
