check in alerts


What do you recommend as the best way to deal with check in alerts?

Do you delete the alerted check in (eg expired, frozen, terminated, etc) and then re-check in to make sure that it's all OK?

On the one hand, keeping the alerted check in shows you what's been going down at Reception. On the other hand, having a 'clean' check in record is a good way of making sure that it's all been done.





1 comment
  • Absolutely keep them. The point is a history, for both the staff, managers, and on the customer record.

    Managers often will review the check-in history for the day to make sure staff are "addressing" the issue that created the alert and thus the manager needs to see the alerts to know where to look :)

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