ACH/Direct Debit Payment Processing in Canada
Hi, just wondering if any other Canadian gyms using RGP have had success setting up direct billing to bank accounts as opposed to VISA/MC for their EFT members. We are trying to avoid setting up manual billing when possible but there are some members who are reluctant or unable to use credit cards for their membership payments. We currently use XCharge to process automated payments via VISA and MasterCard but we have not been able to use this system to bill directly to customers' chequing accounts. Anyone have any insights?
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If I recall correctly, it was possible to do this when we set up Xcharge 3 1/2 years ago, but the fees associated with it were very high, and we decided not to go ahead with it. We get only a handful of members who really want to put their EFT memberships on their chequing account instead of a credit card. We do not allow manual billing. We offer these customers the option of prepaid memberships or having a friend of family member agree to have their dues billed to their credit card.
Thanks John. I guess we will follow up with XCharge and see if their rates have improved. We are trying to phase out manual billing as it has been a source of some problems with customers forgetting about their memberships, although this is less of an issue since we started using Sendgrid for transactional e-mails.
XCharge does not support ACH with RGP. At this time there are no integrated ACH providers for Canada, sorry. But is on my long range plan to integrate ACH for Canada, though I don't have a timeline yet..
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