Migration Agent Default
Articles
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Searching through the client database by address
While it’s not possible to search through the database for a specific address, here is a workaround. In the Data Entry main window click Reporting and then select Customer Queries to open the Cu...
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Tracking a Groupon or other promotional voucher purchase
If you offer a Groupon deal or other similar promotional voucher, you may want to track how many of those customer converted into members to measure ROI. Here is how we suggest tracking these promo...
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Generating a list of upcoming birthdays
You can use the Customer Queries function to create a list of all customers who have a birthday in a certain month or coming up. You can also use this function to target specific demographics, such...
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Issues running Rock Gym Pro from a NAS drive
The Rock Gym Pro software expects its database to be hosted on a Windows computer connected via a LAN to the facility workstations. In addition, it has only been tested on the Windows version of My...
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Viewing a list of upcoming expirations
When you check a customer in, Rock Gym Pro will notify staff if a customer’s membership is within two days of expiring. However, if you would like to view a list of upcoming expirations you can cre...
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Checking In Customers Through POS
When a customer buys a membership or day pass product, you can also check them in through Point of Sale, rather than having to go into the Check-In window. To do so you must configure the product t...
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Requiring names for each participant in a booking
If you have an offering where more than one participant can be booked you will want to be able to capture each participant's name during booking. On the main Calendar window click Manage Schedul...
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Troubleshooting the Rock Gym Pro backup
If an offsite backup has not been received by the Rock Gym Pro backup service it is critical that this is fixed immediately. Here are the troubleshooting steps to take before contacting support. ...
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Scheduling a backup using CMD File Creation (Advanced)
If you are struggling to get the primary offsite backup system operation with the Windows Task Manager you can create a command file (CMD) on your desktop to schedule instead. Note that your passwo...
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Setting French as an optional booking language
While the default language for Rock Gym Pro is English, you can also set the custom booking language to be French. This allow online customers to select either English or French on Catalog widgets,...
