Calendar and Booking System

Settings (Manager/Admin Access Only)

• Online Cancellations - Configured by Offering
• Booking and Calendar System Video Tutorial
• Setting French as an optional booking language
• RGP Booking System Documentation Overview
• Adding or editing participant types
• Changing the time increments on the main calendar

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Manage Event Window

• Voiding the balance owed for a no-show
• Assigning a custom product for a specific event
• Reinstating a cancelled event
• Cancelling a booked event
• Restoring a cancelled booking
• Cancelling a booking

See all 33 articles

Schedule Building

• Reservation Time Slot Bookings
• Adding a promotional code to an Offering URL
• Reducing the amount of customer information required to book
• Setting up a Groupon offering via Promotions
• Adding an expiration date for a promotional code
• Discounting a recurring class due to a shortened session

See all 58 articles

Resources

• Walkthrough for adding your facility hours as a resource
• Adding a one-time fixed event to the resource schedule
• Blocking out a day for a resource
• Walkthrough for adding a party room as a resource
• Overview of adding and managing resources

RGPro Connect Mobile App

• Cancelling Online Bookings
• RGPro Connect Mobile App Overview

Payment Integration

• Reapplying a transaction to a booking
• Removing a transaction from a booking
• Viewing the transactions for a booking
• Sending a balance to Point of Sale
• Sending a deposit to Point of Sale

Email Integration

• Sending an email to someone on the wait list
• Sending an email to instructors assigned to a specific event
• Sending an email to all bookings in an event
• Sending a confirmation email or cancellation email to a booked participant

Making New Bookings

• Enabling Auto-Assignment for Online Purchases
• Creating a detached booking report
• Assigning a customer to an online transaction
• Booking a custom event
• Creating a custom event offering
• Showing the schedule for a resource

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Gift Cards

• Overview of Online Gift Cards
• Resending an online gift card
• Testing online gift cards
• Adding the online gift card widget to your website
• Previewing your online gift card form
• Adding your logo to the online gift card confirmation email

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Website Integration

• Understanding Calendar Tracking & Analytics Fields
• Using the Facebook Pixel With Rock Gym Pro
• Creating Facebook Ads Custom Audiences Using RGP Customer Queries
• Custom Tracking and Analytics by Offering
• Express Online Booking
• Preventing a widget from opening in a new tab on a mobile browser

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Website Widgets for Calendar Offerings

• Browser Cookie Requirements for Online Booking Widgets
• Online Occupancy Widget
• RGP Widgets and HTTPS
• Webmaster Guide to RGP Web Widgets
• Using widgets for multigym websites
• Using the browser test mode to test your widgets

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Custom Questions

• Creating different answer types for custom questions
• Creating a checkbox answer for a custom question
• Creating a Yes/No answer with a price for a custom question
• Duplicating a custom question from another offering
• Creating custom questions in an offering for a participant
• Creating custom questions in an offering for a booking