Most modern online booking and checkout systems rely on browser cookies to function correctly. Rock Gym Pro’s online booking widgets work the same way and require browser cookies to be enabled in order for customers to complete a reservation.
This applies whether the widget is embedded directly on a facility’s website or accessed through a booking link. Cookies are used only to support booking functionality and ensure a smooth, connected booking experience.
How cookies are used during booking
Online booking is a multi-step process. As a customer moves from one step to the next, the system needs a way to remember their selections.
During booking, customers typically:
Select a specific program or class
Choose a date and time
Continue through booking pages to enter participant and payment information
Cookies allow the booking system to temporarily remember these selections as the customer moves through each step.
Example booking flow
Step 1: Selecting a class
The initial booking page includes detailed information that identifies the selected program, class, or session in the URL.
Step 2: Continuing to book
After a date and time are selected, the customer moves to the next booking page. At this point, the web address no longer displays all of the class details. Instead, the system relies on browser cookies to remember what was selected.
Without cookies, the system cannot connect the next booking step to the original class selection.
What happens if browser cookies are disabled
If cookies are blocked or disabled in the browser:
The booking widget cannot retain the selected class or session
The booking flow may restart or fail to load properly
The customer may be unable to complete their reservation
This behavior is common across most online booking and checkout platforms.
How facilities can help customers book successfully
Facilities can significantly reduce booking issues by setting clear expectations and allowing required cookies on their websites.
Use a cookie notice or banner
Most modern websites use a cookie notice or banner. This is an appropriate place to inform customers that cookies are required for booking and site functionality.
Cookies used for booking are considered strictly necessary. If a customer blocks these cookies, online booking may not work.
Set clear expectations
Simple, visible messaging helps customers understand what is required. Examples include:
“Cookies are required to complete online bookings.”
“Disabling cookies may prevent reservations from being completed.”
This messaging can be placed:
Near the booking widget
In a help or FAQ section
As part of the site’s cookie notice
Encourage standard browsing
Some privacy settings and private or incognito browsing modes block cookies by default. Booking works best when customers:
Use a standard browser window
Allow cookies
Allow cookies for app.rockgympro.com
What to avoid
Facilities should avoid:
Requiring acceptance of marketing or advertising cookies in order to book
Using vague language that implies cookies are optional when booking depends on them
Troubleshooting booking issues
If a customer reports trouble completing a booking, suggest that they:
Enable cookies in their browser or allow cookies for app.rockgympro.com
Refresh the page and start the booking process again
Disable private or incognito browsing
Try a different browser if the issue continues
Once cookies are enabled, the online booking widget should function normally.
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