Nicole Menasco

Connecting Additional Workstations to a Locally Hosted RGP Server

1. Getting Started
2. Initial Set Up and Downloads

This article is intended for facilities using the locally hosted version of Rock Gym Pro (RGP) only. If you are on the cloud-hosted version, please refer to the appropriate documentation for adding...

• Edited January 04, 2025 01:03
• 1 follower
• 0 comments
• 0 votes

Enabling Remote Connections for Locally Hosted RGP Servers

1. Getting Started
2. Initial Set Up and Downloads

This article provides a step-by-step guide on how to enable remote connections on the RGP (Rock Gym Pro) Server computer. On the locally hosted version of RGP, customers have one computer that is d...

• Edited January 04, 2025 01:01
• 1 follower
• 0 comments
• 0 votes

Formatting Product Files for Import from Non-RGP Sources

1. Getting Started
2. Product Management

If you have been using a program outside of Rock Gym Pro to manage your retail and inventory and would like to import it into RGP, we charge $150 per location (if the locations have different produ...

• Edited October 03, 2023 23:09
• 1 follower
• 0 comments
• 0 votes

Processing Online Membership Purchases

1. Calendar and Booking
2. Resources

When someone purchases an online membership, the transaction will show up on your end in one of two ways:  It will either come in as an Online Transaction first or it could come straight through as...

• Edited September 02, 2023 00:08
• 1 follower
• 0 comments
• 0 votes

Alternative Key-In Solutions for OpenEdge Users - 8/1/2023

1. Resources & Troubleshooting
2. Troubleshooting

On August 1, 2023, the payment processor Global Payments/OpenEdge retired a form that RGP relies on.  RGP was not the only customer of OpenEdge that was not informed of this change.  This caused pr...

• Edited August 16, 2023 23:32
• 1 follower
• 0 comments
• 0 votes

Daily Auto-Tagging Rules

1. Customer Management
2. Settings

You can use Daily Auto-Tagging Rules in Rock Gym Pro to automatically tag customers who meet certain criteria as determined by a Customer Query.  To get started, go to Data Entry > Manage > Tags > ...

• Edited September 11, 2023 23:16
• 1 follower
• 0 comments
• 0 votes

Using "querydate" in Triggered Queries

1. Customer Management
2. Settings

When triggered customer queries are executed, the query is supplied a ‘querydate’ that can be used for the constraint date parameters.   For triggered email customer queries or auto tagging, the qu...

• Edited May 22, 2023 22:47
• 1 follower
• 0 comments
• 0 votes

Troubleshooting Your RGP Cloud Connection

1. RGP Cloud
2. Troubleshooting, Tips and Tricks

In order to provide you with help quickly and efficiently, we need to know more about the issue you're experiencing. Please look at the different scenarios below and click on the scenario that best...

• Edited October 25, 2024 00:20
• 1 follower
• 0 comments
• 0 votes

How to Move a Cloud Seat to a New Computer

1. RGP Cloud
2. Articles

Whether you are adding your personal cloud seat to an additional computer or swapping out the computer that a workstation or personal cloud seat is on, there are steps you can take to complete this...

• Edited April 13, 2023 01:16
• 1 follower
• 0 comments
• 0 votes

Discounting a transaction in Point of Sale

1. Payment Processing
2. Point of Sale

Here is how to add a discount to multiple items or an entire transaction. If you need to discount only a particular item in the transaction, click here. To get started, click POS to launch the Po...

• Edited January 31, 2023 00:55
• 1 follower
• 0 comments
• 0 votes