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Nicole Menasco

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Activity overview

Latest activity by Nicole Menasco
  • Nicole Menasco created an article,

    Formatting Product Files for Import from Non-RGP Sources

    If you have been using a program outside of Rock Gym Pro to manage your retail and inventory and would like to import it into RGP, we charge $150 per location (if the locations have different produ...

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    • 1 follower
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  • Nicole Menasco created an article,

    Processing Online Membership Purchases

    When someone purchases an online membership, the transaction will show up on your end in one of two ways:  It will either come in as an Online Transaction first or it could come straight through as...

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    • 1 follower
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    • 0 votes
  • Nicole Menasco created an article,

    Alternative Key-In Solutions for OpenEdge Users - 8/1/2023

    On August 1, 2023, the payment processor Global Payments/OpenEdge retired a form that RGP relies on.  RGP was not the only customer of OpenEdge that was not informed of this change.  This caused pr...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Nicole Menasco created an article,

    Daily Auto-Tagging Rules

    You can use Daily Auto-Tagging Rules in Rock Gym Pro to automatically tag customers who meet certain criteria as determined by a Customer Query.  To get started, go to Data Entry > Manage > Tags > ...

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    • 1 follower
    • 0 comments
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  • Nicole Menasco created an article,

    Using "querydate" in Triggered Queries

    When triggered customer queries are executed, the query is supplied a ‘querydate’ that can be used for the constraint date parameters.   For triggered email customer queries or auto tagging, the qu...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Nicole Menasco created an article,

    Troubleshooting Your RGP Cloud Connection

    In order to provide you with help quickly and efficiently, we need to know more about the issue you're experiencing. Please look at the different scenarios below and click on the scenario that best...

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    • 1 follower
    • 0 comments
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  • Nicole Menasco created an article,

    How to Move a Cloud Seat to a New Computer

    Whether you are adding your personal cloud seat to an additional computer or swapping out the computer that a workstation or personal cloud seat is on, there are steps you can take to complete this...

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    • 1 follower
    • 0 comments
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  • Nicole Menasco created an article,

    Discounting a transaction in Point of Sale

    Here is how to add a discount to multiple items or an entire transaction. If you need to discount only a particular item in the transaction, click here. To get started, click POS to launch the Po...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Nicole Menasco created an article,

    How to Prepare for Scheduled RGP Downtime

    On Sunday, January 29th, 2023 at 12am PST (Sunday 3am EST, Sunday 8am GMT, Sunday 7pm ACT), Rock Gym Pro will be offline for approximately 2 hours. We will be using this scheduled downtime to upgra...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Nicole Menasco created an article,

    Custom Colors for Kiosk Form List

    In RGP version 1.1.133731, we added the ability to create custom color palettes for the kiosk form list.  Here are some screenshots explaining where those custom options are located.Global settings...

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    • 1 follower
    • 0 comments
    • 0 votes