Nicole Menasco

Troubleshooting Stripe Custom Payment Terminals

1. Payment Processing
2. RGP Stripe Custom Integration

If you are experiencing issues with your BBPOS WisePOS E payment terminal, follow these troubleshooting steps to resolve common problems. Common Error Messages Error processing Stripe payment: Re...

• Edited March 05, 2025 21:47
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Multigym Operational Settings

1. Multigym
2. Settings

Before linking your facilities in a multigym environment, you must decide how to configure your databases to best suit your operational needs. RGP requires your configuration preferences before pro...

• Edited February 18, 2025 14:32
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Connecting Additional Workstations to a Locally Hosted RGP Server

1. Getting Started
2. Initial Set Up and Downloads

This article is intended for facilities using the locally hosted version of Rock Gym Pro (RGP) only. If you are on the cloud-hosted version, please refer to the appropriate documentation for adding...

• Edited February 18, 2025 14:36
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Enabling Remote Connections for Locally Hosted RGP Servers

1. Getting Started
2. Initial Set Up and Downloads

This article provides a step-by-step guide on how to enable remote connections on the RGP (Rock Gym Pro) Server computer. On the locally hosted version of RGP, customers have one computer that is d...

• Edited February 21, 2025 02:35
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Formatting Product Files for Import from Non-RGP Sources

1. Getting Started
2. Product Management

If you have been using a program outside of Rock Gym Pro to manage your retail and inventory and would like to import it into RGP, we charge $150 per location (if the locations have different produ...

• Edited February 11, 2025 02:50
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Processing Online Membership Purchases

1. Calendar and Booking
2. Resources

When someone purchases an online membership, the transaction will show up on your end in one of two ways:  It will either come in as an Online Transaction first or it could come straight through as...

• Edited February 11, 2025 03:06
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Alternative Key-In Solutions for OpenEdge Users - 8/1/2023

1. Resources & Troubleshooting
2. Troubleshooting

On August 1, 2023, the payment processor Global Payments/OpenEdge retired a form that RGP relies on.  RGP was not the only customer of OpenEdge that was not informed of this change.  This caused pr...

• Edited February 11, 2025 02:38
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Daily Auto-Tagging Rules

1. Customer Management
2. Settings

You can use Daily Auto-Tagging Rules in Rock Gym Pro to automatically tag customers who meet certain criteria as determined by a Customer Query.  To get started, go to Data Entry > Manage > Tags > ...

• Edited February 11, 2025 03:01
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Using "querydate" in Triggered Queries

1. Customer Management
2. Settings

When triggered customer queries are executed, the query is supplied a ‘querydate’ that can be used for the constraint date parameters.   For triggered email customer queries or auto tagging, the qu...

• Edited May 22, 2023 22:47
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Troubleshooting Your RGP Cloud Connection

1. RGP Cloud
2. Troubleshooting, Tips and Tricks

In order to provide you with help quickly and efficiently, we need to know more about the issue you're experiencing. Please look at the different scenarios below and click on the scenario that best...

• Edited February 11, 2025 02:44
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