Cancelling a booking

Plans sometimes change. If they do, here’s how to cancel an individual booking for an event.

1. From the main calendar window, double click on the specific event to bring up the Manage Event window. 
2. In this window, the Booking tab, on the right, click the Cancel button and then click YES when asked to confirm.
3. A dialogue box will pop asking you to provide a reason for the cancellation. Enter the reason and click OK.
4. Next, you will be asked if you would like to refund the online payment.  You can refund the online payment, or leave the payment there for the customer to use at a later time to reschedule.
5. If you want to refund the online payment-Click Yes. Are you really sure? Click Yes.
6. An invoice is created for the Refunded amount in the customer's Invoices & Payment record.
7. You can not do partial refunds.
8. IMPORTANT: All refunds should be done from within the RGP calendar and NOT the Stripe Console.
9. If you refund the Stripe payment via the customers invoices and payment tab, the booking will not be cancelled ONLY the payment is refunded.
10. At the end of the cancellation you can choose to send a cancellation email.

NOTE: This will cancel the booking for the named customer in addition to any participants that were listed under their name. If you want to cancel the booking for just a particular participant, you will want to remove the participant.

Related Links
Removing a participant from a booking
Restoring a cancelled booking