Nicole Menasco
Articles
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QuickBooks Integration Update - Using "Sales Tax Payable" revenue account
Updated: 8/28/22 Prior to update v.1.1.133919, facilities using the RGP + QuickBooks integration have been unable to use the default QuickBooks “Sales Tax Payable” revenue account. If a facility ...
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v1.1. 133919 - Released to Cloud Week of 08/29/22
Update: 08/31/22 - Being released in stages to ALL RGP Cloud Users. Features/Improvements RGP QuickBooks integration improvement. Facilities can now use the default QuickBooks “Sales Tax Payable...
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v1.1.133875 - Released to Cloud Week of 07/18/22
Update: 07/18/22 - Being released in stages to ALL RGP Cloud Users. Features/Improvements Custom Policies 3-7 can now be automatically "cleared" after a specified number of months. Prior to this...
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v1.1.133835 - Released to Cloud Week of 06/27/22
Update: 06/29/22 - Being released in stages to RGP Cloud Users. v1.1.133835 is the latest version available to Cloud users. Some of the enhancements listed below include fixes from v1.1.133820 and ...
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v1.1.133807 - Released to Cloud Week of 05/02/22
Update: 05/03/22 - Being released in stages to RGP Cloud Users This update includes: Features/Improvements Adjusted the display of customer notes to prevent extremely long staff names from squishi...
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Sample Grid Reports
Use the reports below to get started with Grid Reports. Each report can be downloaded and imported into your system.We will continue adding new reports to this list over time. Membership & Customer...
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How to Create a Membership or Punch Pass Special
If you want to run a limited-time promotion on a membership or punch pass, the recommended method is to duplicate your existing offering and modify the promotional details.This allows you to keep y...
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Troubleshooting Locally Hosted Workstation and Server Connection Issues
If a workstation cannot connect to or communicate with your RGP Server, follow the steps below in order. These checks focus on the most common and required conditions for Rock Gym Pro to function c...
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Custom Report: Calendar - No Show
Report Description:Generates a report showing customers who booked a calendar event but did not check-in during the event check-in window and did not cancel their booking Columns Displayed: Date Ca...
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Troubleshooting Stripe Custom Payment Terminals
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