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Resources & Troubleshooting

Resources, tips and solutions to help you solve RGP related issues.

Resources

  • Strong Customer Authentication (SCA) and Rock Gym Pro
  • Rock Gym Pro Sub-Processors
  • RGP Waiver System Status
  • Disaster Preparedness Plan
  • Checklist for deploying multigym access
  • Overview of customer database migration

COVID-19 Reopening Tools

  • Bulk Freeze Tool
  • Check-ins and Check-outs
  • Is there a Bulk Unfreeze option?
  • Online Occupancy Widget
  • Bulk Prepaid End Date Extension
  • Contact Tracing Report
See all 9 articles

Troubleshooting

  • Calendar Text Editor not displaying properly?
  • Increasing the response time with the Honeywell Genesis scanner
  • Troubleshooting Webcams with RGP
  • RGP Windows Task Scheduler to send offsite
  • RGP Backup Local Process
  • Restoring/Moving your RGP database to a new server
See all 8 articles
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