Resources & Troubleshooting
Resources, tips and solutions to help you solve RGP related issues.
Resources
- How to Prepare for Scheduled RGP Downtime
- Setting Up a New User for the Help Center
- Strong Customer Authentication (SCA) and Rock Gym Pro
- Rock Gym Pro Sub-Processors
- RGP Waiver System Status
- Disaster Preparedness Plan
COVID-19 Reopening Tools
- Bulk Freeze Tool
- Check-ins and Check-outs
- Is there a Bulk Unfreeze option?
- Online Occupancy Widget
- Bulk Prepaid End Date Extension
- Contact Tracing Report
Troubleshooting
- Calendar Text Editor not displaying properly?
- Increasing the response time with the Honeywell Genesis scanner
- Troubleshooting Webcams with RGP
- RGP Windows Task Scheduler to send offsite
- RGP Backup Local Process
- Restoring/Moving your RGP database to a new server
