Rock Gym Pro will undergo scheduled maintenance on Thursday night, December 4th, from 9:00 PM - 10:00 PM PST (05:00-06:00 UTC 05-DEC-2025). Because our customers span many time zones, this window may fall late at night for some gyms and mid day for others.
RGP will be offline for up to one hour during this period while we complete an important performance upgrade.
This article explains what is happening and how to prepare.
Scheduled downtime details
Date: Thursday, December 4 (Friday, December 5 in many regions)
Start time: 9:00 PM PT / 12:00 am EST / 05:00 UTC
Expected duration: Up to one hour
Impact: The RGP application will be fully offline during this window
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Global impact note:
North America: Late evening to very early morning
Europe: Morning hours
Australia and New Zealand: Afternoon hours
Asia: Midday or evening, depending on region
We chose this window based on systemwide usage patterns to minimize disruption as much as possible, but we recognize the timing may land during business hours for some gyms.
Why this downtime is happening
This maintenance enables Auto Scaling, which allows our system to increase capacity automatically as your member traffic grows. This upgrade improves:
Protection against slowdowns
Performance during peak usage
Long term reliability as your business expands
No manual steps are required from you for the upgrade, but a little preparation will help your team stay confident if the downtime interrupts normal hours.
How to prepare your gym
Notify your staff
Ensure your team knows the exact maintenance window and that RGP will be unavailable for up to an hour, especially if the scheduled time overlaps with your operating hours.
Plan for operations during the window
Depending on your time zone, the downtime may affect check ins, sales, or classes. Consider:
Printing class or event rosters in advance
Completing any expected sales or membership updates early
Having a manual check in process ready if needed
Checking Smartwaiver's online console for waiver submissions
Alerting staff to pause transactions until RGP comes back online
Ensure staff know what to expect
During the downtime:
RGP will not be accessible at all
No transactions, check ins, or updates can be processed
The system will return automatically when maintenance is complete
No restart or action is required on your end
After maintenance is complete
As soon as the upgrade finishes, RGP will come back online automatically. Your team can resume normal operations right away.
If anything seems unusual after the maintenance window, please first try closing and reopening all RGP windows. If that doesn't resolve the issue, please reach out to RGP Support.
We are here to support you
We understand that scheduled downtime can impact your business differently depending on your location. This upgrade ensures RGP continues to scale with your needs and provides reliable performance during your busiest times.
If you have any specific questions about preparing for downtime, please feel free to reach out to RGP Support.
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