Need help with Rock Gym Pro? We’re here to make sure your gym runs smoothly. Below you’ll find key information on how to reach us, when we’re available, and where to find system updates.
🕒 Support Hours
Monday - Friday: 7 am - 5 pm Pacific Time
Limited Support Days (Emailed Emergencies Only):
Saturday & Sunday: 7 am - 3 pm Pacific Time
Days We’re Out of the Office (US Holidays or the days they are observed if they fall on weekends):
New Years Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas.
Additional Holiday Hours are announced via our Status Page: status.rockgympro.com
💬 How to Contact Support
Our preferred method of contact is through the Submit a Request form.
Using this form ensures your request is routed to the right specialist and includes all the details we need to assist you quickly.
Other ways to reach us:
Email: support@rockgympro.com
Phone: (541) 316-5747 (available during business hours)
We typically respond within one business day. For the fastest service, please include your gym name, a brief description of the issue, and any relevant screenshots or error messages.
🌐 Check System Status
Before contacting support, you can visit our Rock Gym Pro Status Page to check for service interruptions or updates.
Subscribe on that page to receive automatic alerts about maintenance or outages!
💡 Tips for Quick Help
Include as many details as possible when reporting an issue.
Attach screenshots or steps to reproduce the problem.
If you submit a request form or send us an email, you'll receive an automatic email with additional troubleshooting tips to explore while your message is being processed.
For common questions, browse our Support Center for guides and tutorials.
We’re here to help — thank you for being part of the Rock Gym Pro community!
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