Nicole Menasco
Articles
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How to Create a Membership or Punch Pass Special
If you want to run a limited-time promotion on a membership or punch pass, the recommended method is to duplicate your existing offering and modify the promotional details.This allows you to keep y...
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Troubleshooting Locally Hosted Workstation and Server Connection Issues
If a workstation cannot connect to or communicate with your RGP Server, follow the steps below in order. These checks focus on the most common and required conditions for Rock Gym Pro to function c...
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Custom Report: Calendar - No Show
Report Description:Generates a report showing customers who booked a calendar event but did not check-in during the event check-in window and did not cancel their booking Columns Displayed: Date Ca...
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Troubleshooting Stripe Custom Payment Terminals
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Importing a Grid Report
Follow these steps to import a Grid Report.Before You BeginYou will need a Grid Report file to import. You can obtain one by: Exporting a Grid Report from another location Downloading a sample re...
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How to Add an Enrollment or One-Time Fee to an Online Membership or Punch Pass Offering
If you want to charge a one-time enrollment fee or startup fee when a customer purchases a membership or punch pass online, you can add a product to the offering’s pricing matrix.To ensure the fee ...
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Generating a Grid Report
Grid Reports allow you to generate custom data from your system. Follow the steps below to run a report.Step 1: Open Grid ReportsGo to Data Entry → Reports → Grid Reports (Multi-Location)Select a r...
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How to Remove, Waive, or Offer a Free Enrollment Fee for a Membership Promotion
If you want to run a promotion that waives an enrollment fee, removes a signup fee, or offers free enrollment, the recommended approach is to create a separate promotional offering.This allows you ...
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Updating Values in a Grid Report
Some grid reports include adjustable values at the top of the file. These allow you to customize the report without changing the rest of the logic.These values might be: A number (like a billing da...
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Multigym Operational Settings
Before linking your facilities in a multigym environment, you must decide how to configure your databases to best suit your operational needs. RGP requires your configuration preferences before pro...
