Nicole Menasco
Articles
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Importing a Grid Report
Follow these steps to import a Grid Report.Before You BeginYou will need a Grid Report file to import. You can obtain one by: Exporting a Grid Report from another location Downloading a sample re...
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How to Add an Enrollment or One-Time Fee to an Online Membership or Punch Pass Offering
If you want to charge a one-time enrollment fee or startup fee when a customer purchases a membership or punch pass online, you can add a product to the offering’s pricing matrix.To ensure the fee ...
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Generating a Grid Report
Grid Reports allow you to generate custom data from your system. Follow the steps below to run a report.Step 1: Open Grid ReportsGo to Data Entry → Reports → Grid Reports (Multi-Location)Select a r...
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How to Remove, Waive, or Offer a Free Enrollment Fee for a Membership Promotion
If you want to run a promotion that waives an enrollment fee, removes a signup fee, or offers free enrollment, the recommended approach is to create a separate promotional offering.This allows you ...
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Updating Values in a Grid Report
Some grid reports include adjustable values at the top of the file. These allow you to customize the report without changing the rest of the logic.These values might be: A number (like a billing da...
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Multigym Operational Settings
Before linking your facilities in a multigym environment, you must decide how to configure your databases to best suit your operational needs. RGP requires your configuration preferences before pro...
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Troubleshooting the Rock Gym Pro backup
If an offsite backup has not been received by the Rock Gym Pro backup service it is critical that this is fixed immediately. Here are the troubleshooting steps to take before contacting support. ...
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Exporting a Grid Report
Follow these steps to export a Grid Report from your database.Export a Grid Report Go to Data Entry > Reporting > Grid Reports (Multi-Location) Select the Grid Report you want to export Click Expo...
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Processing Payments with Stripe Terminals in Rock Gym Pro
This article explains how Stripe terminals work during transactions and what to expect when processing Stripe Custom Terminal payments in Rock Gym Pro.Before You BeginMake sure your Stripe terminal...
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Enabling Remote Connections for Locally Hosted RGP Servers
This article provides a step-by-step guide on how to enable remote connections on the RGP (Rock Gym Pro) Server computer. On the locally hosted version of RGP, customers have one computer that is d...
